We are looking to recruit an accommodation manager to run the buildings with health and safety being implemented and adhered by at all times. Meanwhile, ensuring a first-class residential and customer experience.,
* To ensure the property is managed and operated in line with our agreed operating principles,
* To ensure the facility is maintained to the highest standards and operated in full compliance
* To liaise with and work collaboratively with colleagues & manage day to day relationships with key stakeholders
* Ensure that all statutory requirements in terms of Health and Safety are implemented, monitored and recorded
* To lead the sales process to ensure that the building achieves 100% occupancy each year
* Ensure the highest possible standards of student safety and welfare
* To promote a vibrant community across the facilities:
* Ensure efficient room management procedures are followed
* Take a lead role in producing and implementing a social activities programme
* Manage the communication processes to and from our customers
* Day to day management and delivery of nomination agreements with external partners
Building and Facilities Management:
* To oversee all residence maintenance and housekeeping
* Ensure that service contracts are monitored to ensure efficient implementation and compliance
* Ensure regular inspections of bedrooms, and common spaces are undertaken, and records maintained
* Contribute to the development and maintenance of Cloud Student Homes' Policies and Procedures in accordance with legislation and the ANUK Accreditation Scheme
Financial Responsibilties:
* Manage rent payments and debt
* Ensure guarantor details are recorded
A professional client/colleague/ stakeholder facing manner
* Be conversant with the ANUK Accreditation Scheme
* Able to offer flexibility in working hours including the provision of out of hours support in an emergency if required
* Have experience in customer service, hospitality or student accommodation, ideally in an accommodation related area
* Have experience in facilities management
* Experience in managing a team
* Experience in working to agreed budgets
* Ability to prioritise workload and meet deadlines