Summary
To support the HR department with maintaining its Human Resources Administration support, including Information processing and HR System and General HR Administration.
Wage
£19,240 a year
Training course
HR support (level 3)
Hours
Monday - Friday, Shifts to be confirmed
37 hours a week
Start date
Wednesday 2 July 2025
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
* To produce, scan and provide offer letters and contracts of employment to new and existing staff
* Send out contract packs to all new employees ensuring all information is returned in a timely manner and processed / filed
* To process staff data onto the HR information system (New Starters, Leavers, Change of hours / salary and other contractual changes within the time scales to meet the appropriate payroll runs
* To respond to reference requests received for ex-employees in a timely manner
* To update and maintain the HR contents on the Intranet
* To monitor HR Admin Inbox daily and action the queries and reference requests that come through
* Collect, open and distribute post for the team and deliver post to the post room
* Provide overall HR administrative support to the HR team, including mailmerge and large mail outs
* Ensuring that filing and archiving of all the personnel files is maintained
* Stocking up stationary as and when required and maintain stock levels at all times
Where you’ll work
4 Silver Court
Watchmead
Welwyn Garden City
AL7 1TS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
NORTH HERTFORDSHIRE COLLEGE
Your training course
HR support (level 3)
Equal to A level
Course contents
* Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
* Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
* Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
* Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
* Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
* Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
* Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
Your training plan
* HR Support Level 3 Apprenticeship Standard
Requirements
Essential qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Organisation skills
* Problem solving skills
* Administrative skills
* Initiative
* Equality & Diversity Legislati
* Interpersonal Skills