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Client:
Essex County Council
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Job Category:
Other
EU work permit required:
Yes
Job Reference:
d610d324a2a5
Job Views:
2
Posted:
14.03.2025
Expiry Date:
28.04.2025
Job Description:
Registration Service Officer - Back Office
Permanent, Part Time
£23,344 to £26,011 per annum (full time equivalent)
Please note this is a part time position working 22.2 hours per week on Monday, Tuesday and Wednesday. The pro rata salary will be £14,006 to £15,607 per annum.
The Opportunity
This is an exciting opportunity to join a busy and fast-paced Registration Service and be part of a team dealing with registering life events such as births, deaths, marriages, civil partnerships, and citizenship ceremonies.
The role will be required to complete administration duties in line with statutory guidelines, and on occasion carry out face-to-face customer appointments, ensuring an excellent customer journey and experience of the service. Attention to detail is essential to ensure that accurate information is captured and to ensure statutory compliance.
The role will also require working with the Essex Records Office to check certificates against the register and sign them for sending to customers.
Accountabilities
* Responsible for ensuring the Registrations are completed accurately and timely, adhering to regulations set out in the Handbooks for Registration Officers.
* Delivers the Statutory duties associated with Essex Registration Service, primarily registering inquests, completing annotations and corrections, reviewing and approving licences of venues within Essex, Church administration and enquiries, birth requisitions, birth and death declarations, and certificate production.
* Ensures compliance with all external and internal regulations and works collaboratively with stakeholders to define requirements and achieve quality, timely and accurate registrations.
* Utilizes specialist skills, knowledge, and experience to ensure effective Registration activities and high-quality service for customers, including accurate inputting of official documents and data into various systems, processing refunds to ensure statutory compliance.
* Works flexibly across various Registration Office base locations, including the Essex Records Office, and assists with the registration of Ceremonies during working hours. Weekend working may be required.
* Responsible for the formal stock assigned to their role to undertake Registration duties and all end-of-day accounting.
* Embraces regulatory and operational changes, ensuring adherence and supporting continuous improvement projects across the Registration Service.
* Assists with appointment cover as needed to ensure service knowledge is up to date.
* Represents the Registration Service at events to promote available services.
* Completes on-site risk assessments for ceremony venues and locations.
* Specific individual and shared targets and objectives are defined annually within the performance management framework.
The Experience You Will Bring
* Educated to Regulated Qualification Framework (RQF) Level 2 or equivalent by experience.
* Ability to develop knowledge and skills within the workplace and accountability for personal development.
* Excellent verbal, written, and interpersonal communication skills with the ability to be professional, calm, empathetically assertive, and articulate in a frontline service.
* Demonstrable ICT skills with knowledge and practical application of the MS Office suite.
* Understanding of working in a political environment.
* Evidence of successfully achieving performance targets and outcomes.
* Knowledge of RON and working through a diarised booking system is desirable.
* Confident understanding and practical experience of dealing directly with the public in a customer service environment, delivering a high standard of service and customer care.
* Knowledge of Registration Law and Practice is desirable.
* Registration Service experience at Registering Births, Deaths, and taking Notices of Marriage and Civil Partnership Level is desirable.
* Excellent attention to detail and accuracy is essential for statutory compliance.
* Ability to travel to various registration locations across the county, including ceremony venues.
Why Essex?
As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we're committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in Everyone's Essex. With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you.
Essex County Council is proud to be a Disability Confident Leader. We're committed to interviewing all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.
We're also committed to interviewing all veterans and care leavers who meet the minimum requirements of the role for which they are applying.
As part of employment with Essex County Council (ECC), should your role require a DBS check, you will be required to register with the DBS update service. This ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service.
Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.
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If you have queries on this role or require anything further, please email [email protected]
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