End Date
Tuesday 22 April 2025
Salary Range
£39,825 - £44,250
Flexible Working Options
Hybrid Working, Job Share, Reduced Hours
Job Description
JOB TITLE: Service & Workforce Digitisation Assistant Manager
SALARY: £39,825pa - £48,600pa plus the benefits listed below
LOCATIONS: Manchester, Chester, Leeds
HOURS: Full-time
WORKING PATTERN: This role requires travel, with a minimum of 2 days or 40% of the week spent in Manchester, Chester, Leeds.
About this opportunity
Consumer Engagement is at the heart of serving and supporting our customers, by breaking down historic silos bringing our Community Bank, Personal Banking, Consumer Growth & Our Digital team under one roof. The role of Digital Engagement is to deliver the UK Most Recommended App and re-imagine the future of Consumer Engagement, developing the vision and enabling a bold transformation. We collaborate across our channels and platforms, unlocking potential and bringing the bold to life by challenging the status quo, as we re-define banking of the future. We are recruiting for 2 positions in our Workforce and Digitisation team.
As an Assistant Manager, you'll be at the forefront of re-imagining how we show up for customers in our channels, which will be both transformational to customers and our business. If you want to work in a fast paced, hard-working and agile environment where you can truly make a positive impact to both customers and business, we’re the team for you.
We're looking for dedicated candidates who will bring an action orientated mentality, sound judgement, analytical thinking, curious attitude to tech and an innovative approach to help inspire change.
What you'll be doing!
* Source and Analyse data and insight to enable innovative solutions that change how and where we serve customers by utilising both our world class digital app and ensuring our human channels make outstanding customer impact
* Assist in breaking down complex problems, brainstorming solutions aligned with our mobile-first vision, and driving actions forward to support our Digital Engagement business case
* Collaborate seamlessly by connecting the dots across key initiatives within Digital Engagement and Consumer Engagement, working in an agile environment to support delivery at pace and deliver benefit to both customer and business
* Ensuring governance framework and principles are adhered to
About you
* A fundamental understanding of Artificial Intelligence concepts and their practical applications, with an ability to leverage its potential in a non-technical capacity
* Demonstrated ability to analyse customer data and market trends to identify evolving preferences, predict future needs, and provide actionable insights and recommendations
* Strong problem-solving skills with a proven ability to break down complex issues and collaboratively develop clear and effective solutions
* Hands-on experience in process optimisation, including identifying inefficiencies, implementing improvements, and ensuring seamless end-to-end project completion
* Strategic thinking capability to assess high-level approaches, anticipate future opportunities, and align efforts with organizational goals
* Proven track record of building and maintaining positive relationships with key project stakeholders
About working for us
Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We’re committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.
We also offer a wide-ranging benefits package, which includes:
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 28 days’ holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve.
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