Worcestershire Acute Hospitals NHS Trust
Radiology is looking to appoint one part-time receptionist to work alongside another to support the Malvern Radiology department. The role of receptionist in Radiology is seen as one of the most important roles in the admin team. You are the face of Radiology, with a warm and reassuring smile at all times and a can-do attitude.
The new Malvern Hospital was opened in 2011 and the Radiology department supports clinics, GP referrals, and Minor Injury for X-ray and is due to support Ultrasound scanning.
The two staff will need to work 8:30 to 13:00 and the second to work 12:30 to 17:00, a total of 22.5 hours for each role. Discussion with staff once recruited as to who will work earlier shifts and who will work later or if alternate weeks will be considered the best option. The successful candidates will be expected to support each other and cover for annual leave and sick leave up to a maximum of 37.5 hours per week.
If you feel you are the right person for the role and the hours suit you, you will be made to feel very welcome in the team.
Main Duties of the Job
1. Responsible for the registration of patients attending for Radiology appointments using the Radiology Information System (RIS) & PAS.
2. Checking examinations have not been done elsewhere in the Trust (IR (ME)R regulations).
3. Alerting clinical staff of patient alarms.
4. Arranging return hospital transport for patients coming on transport as per guidelines.
5. Sorting post and stationery on the day.
6. Checking electronic requests are added to Waiting List or Request Lists.
7. Dealing with telephone and reception queries.
8. Reviewing SMS text and dealing with details.
9. Taking contact telephone numbers for SMS reminders and amending PAS.
10. Ensuring that the reception is adequately staffed.
11. Attending/contributing to staff meetings.
12. Being flexible in covering during leave/sickness.
About Us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch, and Worcester.
Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
* Best services for local people
* Best experience of care and best outcomes for our patients
* Best use of resources
* Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services, and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex-positive employer.
Job Responsibilities
1. Responsible for the registration of patients who attend for examination, using the Radiology Information System (RIS) to check patient data in accordance with department protocols.
2. Staff will check that the examinations have not been done elsewhere in the Trust, complying with IR (ME)R regulations.
3. Responsible for alerting clinical staff regarding any patient alarms.
4. Liaising with diagnostic rooms in cases of delays or sudden peaks in patient arrivals.
5. Ensuring that the post is open and distributed promptly.
6. Ensuring that all paper referrals received are entered onto RIS in a timely fashion.
7. Checking for electronic requests (ICE) for ward patients and ensuring these are accepted promptly.
8. Dealing with telephone and reception queries from patients, staff, and General Practitioners.
9. Reviewing SMS text and dealing with any cancelled or rebooked appropriately.
10. Assisting relatives in locating patients’ whereabouts.
11. Updating RIS system when notified of patients that have died.
12. Ensuring that the reception is adequately staffed.
13. Attend and contribute to staff meetings.
14. Being flexible in covering during leave/sickness.
Person Specification
Qualifications
* Educated to GCSE or equivalent to include Maths and English grade A-C.
* NVQ level 2 in Customer care.
Experience
* ECDL or excellent PC literacy including knowledge of all Windows packages.
* Experience working in a busy customer-focused office/NHS clinic environment.
* An effective and supportive team player.
* Able to deal with difficult people and to cope with confidential and sensitive information in a professional manner.
* Experience within a Clinical Imaging Department or other clinical setting.
* Establish and maintain communication with others on routine, daily, and operational matters.
* Contribute to own personal development.
* Practical, resourceful, and well-organised.
* Able to develop and maintain effective working relationships with colleagues.
* Flexible attitude and approach to work.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Name
Worcestershire Acute Hospitals NHS Trust
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