GREEN MACHINE COMPUTERS LTD
Closes in 16 days (Sunday 30 March at 11:59pm)
The Role will be based primarily between 2 sites, 1 in Newbury and 1 in Aldbourne Wiltshire. The ideal candidate will work in a 1st and 2nd line capacity and support the clients of the company and help maintain the systems in house as well. Microsoft Based Systems.
Based on the national minimum apprentice wage of £7.55 per hour.
Training course Information communications technician (level 3)
Hours Monday - Friday, 9.00am - 5.00pm
35 hours a week
Duration: 1 year 6 months
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
We are looking for a motivated and enthusiastic IT Support Apprentice to assist with both in-house and external technical support. In this role, you will learn how:
* To provide support to internal staff
* Help troubleshoot hardware and software issues, and ensure systems run smoothly
* Gain experience working with external clients, helping to resolve their technical queries and delivering great customer service
* This is a fantastic opportunity to develop your IT skills while working alongside experienced professionals
Where you’ll work
Unit 3 the foundry,
Lottage Road,
Aldbourne
SN8 2EB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
NEW COLLEGE SWINDON
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* Apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades, either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
* Identify and scope the best solution informed by the system data associated with the task
* Test and evaluate the system's performance and compliance with customer requirements.
* Escalate non-routine problems in line with procedures
* Use basic scripting to execute the relevant tasks for example PowerShell, Linux
* Carry out routine maintenance across systems, ensuring organisational compliance at all times
* Apply the necessary security, in line with access and/or encryption requirements
* Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
* Test and evaluate network environments
* Monitor performance and usage of a network
* Deploy applications on a network
* Set up storage and data access for staff
* Apply necessary security measures, in line with access requirements to a network
* Carry out routine maintenance across network systems, ensuring organisational compliance
* Monitor network-related workloads including DNS and firewalls
* Install or undertake basic upgrades, either physically or remotely
* Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
* Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
* Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
* Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Requirements
* GCSE in Maths and English (grade pass/4/C and above)
* GCSE in IT related subject (grade 9-4 or A-C or Pass and above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Customer care skills
* Analytical skills
* Logical
* Creative
* Initiative
* Over 18 for insurance reasons
* Driving license
Other requirements
• Needs to be able to drive due to nature of the role
• Over 18 for insurance purposes due to lone working
About this company
Award Winning Computer Services Company Based in Wiltshire, specialising in IT Recycling and IT Support. The mission of Green Machine Computers is to prevent the need for new computer parts by reusing existing ones, benefiting both the environment and accessibility to technology.
You and your technology: We’re here to support you and your technology, whether that be through advice, repairs, IT disposal, or sales. Our recycling process shows how a circular economy can excel.
We run regular events as a team from playing board games to gym and sports activities.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
* Joining the IT Team on a permanent basis
The contact for this apprenticeship is:
Kirsty Quittelier
Kirsty.Quittelier@newcollege.ac.uk
07564576155
The reference code for this apprenticeship is VAC1000307478.
Apply now
Closes in 16 days (Sunday 30 March at 11:59pm)
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