Programme Manager – Transformation Focus (Water Utilities Sector) Robert Half is proud to partner with a global consulting firm in supporting a leading organisation in their search for a Programme Manager .
Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.
This key role focuses on driving transformation across customer onboarding, smart metering deployment, and managed service integration, ensuring operational excellence and alignment with strategic objectives.
Contract Assignment Details: Location: London and Hampshire region (2-3 days onsite per week, with flexibility for remote working) Duration: Initial 6-9 months Day Rate: £600-£650 per day via Ltd Company Start Date: February 2025, subject to onboarding and background checks Key Responsibilities: Lead transformative programmes to streamline customer onboarding and setup.
Oversee the deployment and alignment of smart metering technology within the network.
Integrate managed services into the delivery framework, enhancing operational efficiency.
Drive cultural and operational transformation, particularly in client engagement and service delivery models.
Manage the entire delivery environment, leveraging ITIL frameworks and ensuring alignment with organisational goals.
Collaborate with stakeholders to align programme deliverables with broader strategic initiatives.
Essential Experience: Extensive experience in programme management, with a focus on transformational initiatives in the utilities sector.
Water utilities sector experience is highly advantageous, particularly in smart metering or customer service transformation programmes.
Proven ability to lead large-scale transformation projects, focusing on customer onboarding, IT infrastructure, and service delivery.
Strong understanding of ITIL frameworks and managed service environments.
Expertise in supplier and client onboarding processes.
Demonstrated success in driving cultural change and promoting collaborative approaches to client and stakeholder engagement.
Background in delivering transformation programmes that optimise service delivery and operational outcomes.
Additional Information: Successful candidates will be required to complete standard financial and criminal background checks.
This is a fantastic opportunity to lead transformational change in the water utilities sector, delivering innovative and efficient service solutions for customers.