A leading Optical manufacturer based in the Lancaster area is looking for a full-time Customer Service Advisor.
They supply high-quality optical lab services to Opticians all across the UK, specialising in glazing, surfacing, and tinting.
Optical Customer Service Advisor - Role
Head office based role.
1. Provide customers with a variety of solutions, support, and information at the time of interaction. Topics include order chase, order placement, order queries, stock issues, technical support, resolving EDI queries, deliveries, pricing, and promotion.
2. Deliver customer call backs to agreed timelines.
3. Log all calls received or made.
4. Accurately and precisely enter/process orders, POS, and credits the same day, applying knowledge of products.
5. Expedite urgent orders.
6. Resolve technical issues using help desk function if necessary.
7. Contact account managers with any account-related issues.
8. Build long-term relationships with our customers and establish rapport at every customer touch point.
9. Perform any other departmental functions as directed by the Manager.
10. Liaise with other departments.
Optical Customer Advisor - Requirements
1. 1+ years experience of working as an Optical Assistant.
2. Excellent understanding of customer service.
3. Ability to develop relationships.
Optical Customer Service Advisor - Benefits
1. Base salary £23,490.
2. Monday to Friday - 9am to 5pm.
3. 20 days holiday plus bank holidays.
4. Become part of the Employee Ownership team after 6 months.
To avoid missing out on the opportunity, please follow the 'Apply Now' link and we will be in touch as soon as possible.
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