Description Job Title: Commercial Property Advisor Contract Type : Permanent Salary: £32,453 (£35,870 achieved after 12 months successful performance in the role) Working Hours : 35 hrs per week Working Pattern : Monday - Friday Location: Liverpool - Hybrid If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Commercial Property Advisor As a Commercial Property Advisor, you will support the Commercial Property Manager in marketing commercial property, negotiating rents and property transactions on our portfolio ensuring rents are maximised, voids are minimised and that the transactions represent the best long-term strategy for group. Furthermore, you will work closely with other property management, repairs, and estate teams to ensure properties are well managed and the environment is well maintained. Responding to and managing repairs queries as required. Finally, you will assist with the collection of all rents, ground rents, service charges, and other property charges and recovery process, ensuring this is effective and efficient. To be responsible for the correct and accurate management of all service charge, rent and deposit accounts. About you We are looking for someone who has experience in experience working in property housing management. The role requires someone who has understanding and working knowledge of relevant legislation: landlord / tenant statutes / responsibilities. Why Riverside? At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you’ll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside : We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment Role Profile Please note, the below is a snapshot of requirements, please ask for a full job description if you would like to. To action maintenance requests, raise works orders; arrange access for contractors in a timely and efficient manner, ensuring good communication and accurate exchange of information between Landlord, tenant, and contractors. To arrange post repair inspection and any other forms of monitoring to allow assessment of contractor performance. sending relevant information packs and arranging / carrying out viewings. To ensure that all new rental properties are correctly added to systems. To collect and compile statistical information as required, including on performance indicators and collating performance reports for the service. To undertake site visits, home visits and any other outside meetings as required to fulfil the requirements of the post. Proactively manage the commercial property portfolio - including marketing, letting, maintenance, compliance and landlord / tenant functions. To carry out all property management tasks as directed by manager or other appropriate senior manager. To carry out end of tenancy inspections, action any necessary repairs, dilapidations, negotiations, and record and process any deposit deductions in conjunction with the tenant, keeping them always informed. To work as required to address incidents of ASB where they involve or affect a customer, plus to assist as required with incidents relating to other properties. To ensure effective working on ASB with other property management staff and as required take the lead on relevant ASB cases or assist in other cases as is necessary. To execute renewals and lease terminations including dilapidations for the commercial portfolio To carry out end of tenancy inspections, action any necessary repairs, dilapidations, negotiations, and record and process any deposit deductions in conjunction with the tenant, keeping them always informed. To ensure that regular estate and property inspections are carried out, taking prompt and effective action to rectify any issues in line with targets, policies, and procedures. To code invoices through the Riverside invoicing system and pass to relevant person within the team to authorise for payment Monitor commercial tenant performance and maintain accurate records; escalating and enforcing leases as required. To arrange check ins and check outs of rental tenants and keep a central record for all leases. To ensure that all files have a signed check in/check out report and sign off authorisation sheet where applicable. Prepare relevant financial paperwork and ensure this is filed and processed correctly, to complete completions, arrears procedures, registering and returning deposits. To monitor and maintain a portfolio of accounts on a regular basis as allocated in accordance with procedures and audit requirements. Identify new and existing cases in arrears, take early action to minimise arrears, undertake administration of the portfolio, collect income, and make arrangements with debtors to pay outstanding debts. To undertake detailed preparation for court action including court documentation in accordance with the Civil Court Procedures. Where necessary attend court for hearings to represent Riverside Group interests. To monitor adherence to the terms of any Court Orders, identifying and reporting any breaches Person specification Knowledge, Skills and Experience Essential Experience working in property / housing management. An understanding and working knowledge of relevant legislation: landlord / tenant statutes / responsibilities. Contract law relating to leases. Ability to generate strong working relationships with internal customers, tenants, and professional advisers. To be numerically and financially proficient Good level of IT skills and literacy Knowledge of the commercial property sector Full UK Driver’s License and access to a car Desirable Good working knowledge of the relevant legislation (even where complex) specifically the Landlord and Tenant Act 1954. Strong commercial awareness and understanding of market factors driving commercial values. Experience of using specialist property / housing related ICT systems Experience of preparing marketing materials Experience of accounting / account management Experience of commercial portfolio management or equivalent Experience or understanding of service charge administration and legislation.