COINS Support Analyst role
Full-time permanent
5 days onsite in Buckinghamshire
COINS ERP experience is essential
The COINS Support Analyst will be responsible for the day-to-day support, and maintenance of the COINS ERP system. This individual will provide COINS support, advice and guidance for internal users as well as supporting access controls, workflows, and executing the starter, mover, and leaver processes.
The ideal candidate will have a strong technical background, good knowledge of COINS ERP, and the ability to manage multiple tasks simultaneously.
Main Duties and Responsibilities for the COINS Support Analyst:
End User Support and Incident Management:
Provide COINS support, advice and guidance for internal users, resolving issues within agreed SLAs
Log support issues and liaise with 3rd party application vendors to ensure resolution of service incidentsUser Access Management:
Handle the user lifecycle (starters, movers, leavers), ensuring appropriate access is granted and revoked.
Manage delegation of tasks, approvals, and authorisations within the systemSystem Maintenance:
Maintain documentation for system configurations and customisationsReporting and Auditing:
Conduct periodic audits to ensure compliance with security policies andTraining & Support:
Provide training to end-users on system functions, workflows, and new features
Document business processes and develop internal guidance notes and knowledge baseChange Manageme...