MAIN DUTIES AND RESPONSIBILITIES
1. COMPUTER: Sorting out computer problems, sometimes contacting the Help line if necessary. Scanning letters and medical reports onto computer.
2. REPEAT PRESCRIPTIONS: Handling and processing requests for repeat prescriptions.
3. OFFICE: Informing patients of their test results if normal and recording information passed to patient on computer. Putting a patient's change of address, telephone number or name on paper notes and computer. Make cups of coffee/tea when required. Inform Dr of any requests for any home visits in Day Book according to the protocol. Enter any messages for the Doctor in the Day Book. Type letters as requested. Administration of petty cash. Re-order stationery when required.
4. Attend practice meetings where required.
5. Sorting and routing of external mail, as well as date stamping mail.
6. Greet patients and visitors to the practice.
7. At the beginning of the day unlock the surgery and turn off the alarm system. At the end of the day to lock up the surgery and set the alarm system.
8. Respond and/or redirect all patient and visitor requests accordingly.
9. Ensure computerized appointment system is up-to-date.
10. Booking, amending and cancelling patient appointments.
11. Set-up of new patients onto the computer system in-line with protocol.
12. Once daily check that the consulting rooms are clean and tidy, as well as checking that there are adequate examination gloves, forms etc. If the cleaner is away you may be required to undertake some surgery cleaning.
13. Answering incoming telephone calls, ensuring calls are redirected accordingly.
14. Ensure fax machine is operating correctly and prior to close of Practice in the evenings/weekends adequate paper supply in place.
15. Ensure answering machine service for out of hours information is directed appropriately switched to answer machine at close of practice and back to surgery each morning.
16. Ensure up-to-date maintenance of both computerized and manual filing systems (i.e. patient notes).
17. This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time.
18. Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
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