About the Job
As a Contact Centre Advisor, you will play a vital role in delivering exceptional customer service to our citizens. You will be responsible for responding to customer enquiries, providing accurate information, and resolving issues efficiently.
Your Key Responsibilities
* Answer customer calls, emails, and other enquiries in a professional and courteous manner
* Use your knowledge of Council services and policies to provide accurate and helpful information
* Work collaboratively with colleagues to achieve our goals and objectives
What We Offer
* A competitive salary: £25,000 - £30,000 per annum
* Ongoing training and development opportunities to enhance your skills and knowledge
* A supportive and inclusive work environment that values diversity and inclusivity