Job Description
We are a leading retailer and importer of luxury natural stone and porcelain flooring. As a family-run business established in 1995, we are passionate about offering our customers the highest quality flooring with exceptional customer service at each stage of their journey with us.
As we continue to grow, our team is expanding, and we would love to consider your application!
The Role
Situated in a grade 2 listed former foundry, our Surrey showroom is an inspirational showcase of our collection. We are looking for a Sales Advisor to join our Surrey team due to expansion. As a Sales Advisor, you will work closely with our showroom team to deliver exceptional service to our customers. This role requires a friendly and confident communicator who thrives in a customer service/sales role. The fast-paced nature of this role requires candidates who are extremely organized and able to prioritize tasks while being both proactive and reactive to customer requirements.
Key Responsibilities
As a Sales Advisor, your key role is to provide support to our showroom team and offer excellent customer service while guiding customers throughout the sales process. The sales process can begin over the phone, email, or in person, and it is important that you are a clear, confident, and friendly communicator via each platform—grammatical accuracy is vital. You will offer our customers the highest level of support and advice throughout their journey with us, which includes technical advice, design advice, and resolving customer queries.
Additional Responsibilities
* Answering incoming sales calls
* Making outbound calls to our customer database
* Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
* Providing advice on suitability, sizing, and pricing while showcasing a natural flair for interiors
* Updating the CRM system with relevant client information and daily activity
* Arranging samples to be dispatched
* Welcoming customers to the showroom and building relationships with clients, ensuring a professional and friendly welcome is always received
* Problem resolution
* Handling customer complaints
* Guiding the sales team in closing sales
* Assisting with new starter inductions and training
Skills Required
* Experience in a sales environment
* Experience in the luxury goods market (desirable)
* Knowledge of interiors (desirable)
* Extremely well organized and able to prioritize tasks
* Enthusiastic and hands-on—this is a busy, fast-paced company
* Self-motivated with the ability to inspire those around you
* Strong customer focus
* Excellent communicator
* Minimum of 2 years sales experience
* Must have experience in using a CRM
* Familiar with Microsoft Office
What We Offer:
* A great place to work with a friendly and welcoming team
* Competitive salary
* Bonus structure
* Optional pension
* Additional leave through years of service
* Sick pay after completion of probationary period
* Company events
* Employee discount
* Employee assistance programme
* Free on-site parking
* Purchase additional annual leave scheme
* Induction training
* Development opportunities
Pay
Salary: £27,000 base salary, plus an additional £2,000 location-based allowance, bringing the total compensation to £29,000.
Working Hours
Monday - Friday (9am - 5pm) with one day off during the week
Saturday - Day off
Sunday (10:30am - 4pm)
OTE Pay: £29,750 - £38,300 per year
Additional Pay:
* Bonus scheme
Benefits:
* Company pension
* Employee discount
* On-site parking
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person
Job Type: Full-time
Pay: From £29,000.00 per year
Additional Pay:
* Bonus scheme
Benefits:
* Company pension
* Employee discount
* On-site parking
Ability to Commute/Relocate:
* Redhill, RH1 3BN: reliably commute or plan to relocate before starting work (required)
Experience:
* Sales: 2 years (required)
* Customer service: 2 years (preferred)
Work Location: In person
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