Please see our website for full details of the role https://treesforlife.org.uk/about-us/work-with-us/ The hospitality assistant will support the running of the Visitors centre including - cafe, accommodation block, retail and visitor experience. Accommodation: To provide a clean and safe environment for visitors to experience in all areas of the Rewilding Centre and Accommodation block. Cafe: To be part of a small team of catering staff working in the kitchen and cafe, responsible for preparing and serving all meals as part of the Rewilding Centre experience. Visitor Experience & Retail: Responsible for providing a warm welcome to all visitors to the Rewilding Centre. Processing retail sales and ensuring stock/displays are replenished as needed. Key responsibilities Accommodation duties: &9679; Cleaning all areas of the Rewilding Centre and Accommodation block in line with housekeeping schedule (excluding Rewilding Centre main kitchen). &9679; Replenishing paper towels, toilet rolls, soap and sanitisers in all toilets. &9679; Emptying waste bins and ensuring they are disposed of correctly across the whole centre and in line with relevant legislation. &9679; Cleaning all fixtures and fittings as per the housekeeping schedule. &9679; Cleaning all rooms after use and ready for the next guests. &9679; Communicating to the Housekeeping Supervisor when cleaning consumables are to be reordered to ensure supplies are constant. &9679; Reporting maintenance work to the appropriate post. &9679; Supporting the guest experience from pre-arrival until checkout &9679; Communicating with admin re. Bookings schedule &9679; Ensuring rooms are prepared for arrival &9679; Assisting with guests’ requests/concerns during their stay Catering Assistant / cafe duties: &9679; Assisting with the preparation and serving of all meals and beverages to customers. &9679; Supporting the kitchen team as necessary &9679; Liaising with the Cafe manager and kitchen team to make sure there is an adequate choice of menu items throughout the day. &9679; Knowing what is on the menu and what it contains. &9679; Making sure allergy and dietary information is clearly displayed for all food/drink. &9679; Ensuring that the service areas are clean and tidy at all times and food hygiene/health and safety regulations are followed. &9679; Maintaining outstanding levels of customer service, processing sales quickly, accurately and efficient use of till operations. &9679; Assist with the cleaning of all crockery, cutlery and service utensils within the Centre. &9679; Contribute towards the delivery of hospitality and events around the Centre including the set-up, service and clear down as required. Visitor Experience and Retail duties: &9679; Provide a warm & enthusiastic welcome to all visitors to the Rewilding Centre &9679; Engage with visitors and share knowledge of the Rewilding Centre and the estate ensuring that visitors get the most out of their visit &9679; Process retail sales, assist visitors in finding sizes, colours and options with clothing. Replenish stock as required.