Are you an experienced Travel Consultant? Do you have experience of selling luxury travel?
We are working with an established Tour Operator who are looking for 2x River Cruise Consultants to join their Reservations / Customer Service team.
Promptly dealing with all customer interactions throughout the customer lifecycle. To maximise conversion opportunities and to deliver outstanding customer service.
Duties
Service all enquiries professionally and efficiently.
Ensure that the full booking process is adhered to, to ensure a smooth experience for guest, travel agent and all teams within the business involved in the delivery of each luxury river cruise holiday.
Add and quote flights to match the guests' itinerary.
Be an expert in our product. Keep up to date with new itineraries, new brochures, special offers etc., and make use of your opportunities to travel on board our ships.
Maximise revenue potential of each guest by upselling and/or cross-selling where appropriate.
Ensure guests' full details are captured and kept up to date.
Follow up on all enquiries and quotes by phone and/or email.
Make outbound calls from time to time to our existing guests and travel agents.
Actively promote our offers to travel agents during your conversations with them.
Groups & Charters
Create new group bookings.
Administer existing groups - updating group manifest, managing payments, allocation of tour credits.
Follow up with the Regional Sales Managers to ensure ...