Job Description
Who are we?
We are Shack Events, a leading bar & confectionery operator. We operate at some of the UK’s largest stadia and sporting venues, specialising in serving alternative drinks such as our own kegged spirit & mixers and cocktails, as well as heavily supporting with mainstream draught beer, craft beer and real ale. As of 2023 we also offer confectionery support, including pick & mix, doughnuts, ice cream and popcorn.
Just over a decade ago, we were a small family business run by two brothers, Rich and James, selling apple juice at farmers markets. Thanks to hard work, ambition, and a dedicated team, we’ve built something we’re truly proud of—and we’re just getting started.
Passionate and resilient, we tackle every challenge head-on. Our close-knit team, from bar staff to directors, works together to get things done, with everyone willing to pitch in when needed. We’re proud of our roots and excited to welcome new team members who want to grow with us and help drive our vision forward.
What’s the Role?
We’re hiring a Head of Event Operations for our expanding Venue Concessions business. In this role, you’ll lead our event operations team, overseeing setup, event-day logistics, and breakdowns at venues nationwide.
We need someone who can seamlessly plan and execute pre- and post-event operations, build a high-performing team, and ensure smooth, efficient on-site management. You’ll handle stock and equipment readiness, while also developing your team’s skills and efficiency to meet our growth ambitions.
Training is essential to us, as we aim to promote from within. You’ll spot talent, mentor both casual and full-time staff, and track progress to build a resilient, skilled team. While based in London, this role supports events across the country, often managing multiple major events at once. You’ll need sharp attention to detail to ensure each event runs flawlessly, even remotely
Who are we looking for?
The Right Fit: We value personality. You’ll need to thrive under pressure in a fast-paced environment, all while maintaining a smile and sense of humour—this is one of our founding principles.
Team Management: You’ll lead, train, and manage a mix of full-time, casual, and seasonal staff, with sole responsibility for your full-time teams' schedules and calendar, ensuring everyone performs at their best. Setting high standards, leading by example, attention to detail, and at least 2 years of team management experience are essential.
Logistics Experience: We need someone skilled in managing complex, multi-venue operations, ideally in bars or catering. You should have strong stock management, inventory planning, and logistical planning experience to handle setups, breakdowns, and on-site transitions.
Due Diligence & Compliance: You’ll be responsible for all operational compliance, including Health & Safety, and must have a strong grasp of compliance management.
Hands-On Approach: Excellent communication and teamwork are key. We expect a “can-do” attitude and a willingness to step in wherever needed, supporting the team and embracing our collaborative, hands-on culture.
Who will you be working with ?
You’ll report directly to the Director of Sporting Venues & Stadia, collaborate with senior leadership, and manage a dynamic team that currently includes an event operations manager, two supervisors, and an event operations crew member, with plans for growth. You’ll also oversee approximately 30 casual event ops crew, focusing on their training and upskilling (though their scheduling and employment details are handled separately).
Your role will involve close coordination with department heads (People, Finance, Projects, Venues, Logistics) to ensure top-quality venue concession operations. You’ll work particularly closely with the Head of Logistics, based in Hereford, to align on stock and kit management both on-site and at HQ, ensuring all kit & stock is where it needs to be.
Where & when will you be working?
The role will be based between our London office (Dollis Hill) and being on site at our venues & events. This is to ensure the day-to-day operations are being managed efficiently, correctly and to the high standards we expect. You will be more office based during the winter months, but we require a strong presence on site between May & September, as well as any other Key Events throughout the year. This may also require you working outside of London and staying away for a period of time.
You will be required to work weekends, bank holidays and will be able to take limited holiday between the months of May and September.
What are your core responsibilities?
* Managing your team - Planning movements / calendars / team / reacting to changes.
* Developing your team – Training & Upskilling
* Planning & Execution of Set Ups/Breakdown – This includes management of shipments & movements into and between sites
* Site Checks - Site cleanliness, hygiene & kit checks (Working closely with Head of Logistics to ensure kit is maintained correctly)
* On site Stock & Kit – Responsible for stock management/rotation & kit maintenance. Ensuring your team are managing this correctly
* Compliance & Health & Safety
* Working with other departments:
-Using your team to assist in other business projects
-Working closely with staffing to grow the casual team
-Keeping in close communication with the Head of Venue operations and their team of account project managers to ensure your plans are on track, as well as receiving regular updates around upcoming events
-Constant communication with the Head of Logistics talking through plans regarding movements and team, as well as all and any issues regarding kit
Key Skills
* Proficient in Microsoft
* Experience in compliance and due diligence literature
* Full clean driving license (Preferable)
* Forklift License (Preferable)
* Planning large scale operations
* Managing a full time team
* Proficient and confident in training and team
* Team Player
The Package
* Salary: £48,000-£54,000
* Private Health Insurance + discounts on gyms
* Life Gives You Lemons Day
* Team Social Budget
* Paid Charity Day
* TOIL Scheme
* Pension Scheme
* + more long service benefits