Our client, an industry leading organisation which provides award winning, time critical freight forwarding & logistics solutions, are recruiting for a Freight Coordinator, AOG Operations to be based at offices in the London Heathrow area. Working Hours: 4 on / 4 off, shift pattern: (Apply online only) On Offer: Attractive salary of £34,900 £2,100 shift allowance Health Care Cash Plan, including dental and vision. Generous holiday and an additional day off for your birthday. Contributory pension scheme and life assurance. Employee Assistance Programme. Free on-site parking. Opportunity to grow expertise through ongoing coaching, training and development sessions Main Purpose of the Role: Reporting to the Operations Manager, the Freight Coordinator, AOG Operations will be responsible for completing shipments from start to finish within the AOG Operations team, ensuring excellent customer service at all times. This role plays a key part in the import process, managing documentation, liaising with suppliers, and ensuring compliance with customs regulations while providing timely support to customers. Duties and Responsibilities of the Freight Coordinator, AOG Operations : Handle import / export processes from quotation to shipment completion, ensuring cost-effective and timely solutions for customers. Manage all documentation for import / export activities, including customs entries and delivery instructions, in line with compliance requirements. Provide excellent customer service by responding to emails and calls promptly, tracking shipments, and addressing inquiries. Ensure accurate record-keeping, billing within KPIs, and maintaining customer data in the company system. Support compliance with all statutory aviation requirements, health and safety policies, and the Company Worldwide’s Quality Management System. Provide timely and accurate quotations using Cargowise, converting them into live jobs and following up to secure business To Be Considered: Proven experience in a air freight forwarding operations role. Thrives in a fast-paced, customer-driven environment. Has strong organisational, communication, and problem-solving skills. Demonstrates a solid understanding of UK customs law and procedures. Has experience with Customs Declaration Service and knowledge of Cargowise (preferred). Is proficient with Microsoft Office tools such as Word, PowerPoint, and Excel. Ideally has Dangerous Goods compliance certification. Can work independently, using their initiative to assess data and propose solutions For full details, contact Willis Global - a leading Recruitment Consultancy for the Supply Chain & Logistics industry