This exciting role has become available at Jenner Healthcare in Peterborough.
Salary: dependant on experience
Hours: 30-37.5hrs, Monday to Friday
Contract: full-time or part-time considered
Overview:
Jenner Healthcare formed in January 2022 consisting of one practice covering 3 sites on the outskirts of Peterborough: Thorney, Eye, and Whittlesey.
The clinical team consists of 6 partners, 6 Salaried GPs, 1 Diabetes Specialist Nurse, 5 Nurse Practitioners, and a Practice Nursing team which consists of Practice Nurses, HCAs, and Phlebotomists.
The Pharmacy team consists of a Pharmacist, Pharmacy Technician, and a Dispensary team.
Jenner Healthcare’s current list size is c17,511.
The Practice has a wonderful Administration/Reception team that helps to keep clinical administration light, ensuring that clinicians only see the work they need to.
Monthly half-day closures take place for all of the team to meet up and share important information and practical training but also, it’s an opportunity for team building.
Each of the 3 Practices hold clinical meetings which include mental health, safeguarding, and ward rounds at our local residential/nursing homes. This provides an opportunity for clinical discussion (CPD hours) – all contributions are valued – and helps with the development of its teams.
Benefits include:
* Free onsite car parking
* Company pension
* Sick pay after one year’s service
Job Summary / Role:
The main part of the role involves supporting the practice management team with day-to-day tasks.
The role will include but is not exhausted to:
1. Seasonal campaigns
2. Social media updates
3. PPG communication and being the main point of contact
4. Assisting with projects
5. Rota management
6. Ordering of supplies
7. Data gathering / Reports
8. Complaints
9. General system duties
The successful candidate will be expected to work across all branches within Jenner Healthcare on a permanent rota basis. The successful candidate will be expected to work a variety of early and late shifts between the hours of 08:30-18:00, which will be discussed and agreed at interview.
SystmOne experience is desired but not essential.
Communication:
* Utilise and demonstrate sensitive communication styles, to ensure patients' needs are fully met.
* Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background, and preferred ways of communicating.
* Anticipate barriers to communication and take action to improve communication.
* Maintain effective communication within the Practice environment and with external stakeholders.
* Act as an advocate for patients and colleagues.
* Understand own role and scope and identify how this may develop over time.
* Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.
* Delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence.
* Prioritise own workload.
* Discuss, highlight and work with the team to create opportunities to improve patient care.
* Manage and lead on the delivery of specifically identified services or projects as agreed with the Practice management team.
Management of Risk:
* Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients.
* Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety, and security legislation, policies, procedures, and guidelines.
* Apply infection control measures within the practice according to local and national guidelines.
* Advocate for policies that reduce environmental health risks, are culturally sensitive, and increase access to health care for all.
Managing Information:
* Use technology and appropriate software as an aid to management in planning, implementation, and monitoring of care, presenting and communicating information.
* Manage information searches using the internet and local databases.
* Understand responsibility of self and others to the Practice and primary care trust regarding the Freedom of Information Act.
Learning and Development:
* Disseminate learning and information gained to other team members in order to share good practice and inform others about current and future developments (e.g. courses and conferences).
* Assess own learning needs and undertake learning as appropriate.
* Provide an educational role to patients, carers, families, and colleagues in an environment that facilitates learning.
Equality and Diversity:
* Identify patterns of discrimination and take action to overcome this and promote diversity and equality of opportunity.
* Enable others to promote equality and diversity in a non-discriminatory culture.
* Support people who need assistance in exercising their rights.
* Monitor and evaluate adherence to local Chaperoning policies.
* Act as a role model in the observance of equality and diversity good practice.
* Accept the rights of individuals to choose their care providers, participate in care, and refuse care.
If you would like to apply for this role, please send a CV and covering letter to Kelly Ruff, Practice Manager at kelly.ruff@nhs.net.
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