Description of the role:
The Shop Dispatcher/Production Manager Role at Route 128 Honda in Reading, Massachusetts is a crucial position responsible for coordinating the daily operations of the shop, moving customer vehicles through the repair process with technicians, ensuring efficiency, and maintaining a high level of customer satisfaction. It is an opportunity to join a leading Presidents Award Winning automotive dealership and make a significant impact.
Responsibilities:
* Manage and prioritize work orders, assigning repairs to the appropriate technicians.
* Ensure timely completion of repairs and maintenance services according to customer expectations and company standards.
* Coordinate with service advisors to provide accurate repair timelines for updating customers.
* Monitor the progress of ongoing repairs, ensuring that technicians follow established procedures and safety guidelines.
* Supervise and support the shop team, providing guidance, training, and addressing any performance issues with the management team.
* Maintain accurate records of all service activities, including work orders, parts orders, and technician time cards.
* Collaborate with parts department to ensure availability of necessary materials and supplies.
* Review quality of completed work and address any customer concerns or complaints.
Requirements:
* Prior experience in automotive service operations or a similar role.
* Strong leadership and organizational skills.
* Excellent communication and customer service abilities.
* Ability to effectively manage a team and prioritize workloads.
* Knowledge of automotive systems, service procedures, and diagnostic tools.
* Proficient computer skills and experience with shop management software.
* Valid driver's license.
Benefits:
* Competitive compensation package ranging from $70000 to $100000+ per year.
* Comprehensive healthcare benefits including medical, dental, and vision coverage.
* 401(k) retirement plan with company matching.
* Paid time off and holidays.
* Opportunity for growth and advancement within the company.
About the Company:
Route 128 Honda is a reputable automotive dealership known for its commitment to customer satisfaction and exceptional service. With a strong focus on employee development and a positive work environment, we strive to provide our customers with the best car buying and servicing experience possible. Join our team and become part of a successful organization that values your skills and contributions.
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