We have an exciting opportunity to lead a small team of welcome staff and volunteers at property. The team you lead will be our visitor's first point of contact for Moseley and the National Trust and you'll lead for high standards in all areas of our visitor's welcome and experience.
As Welcome Manager, you'll use your skills in people management, developing outstanding customer service and leading on risk management. Your role will also include leading the team on nominated weekends and bank holidays.
Internally you'll be known as a Welcome Manager (Band 2).
What it's like to work here
You'll report to the Property Operations Manager, forming a leadership team of five. You'll line manage a team of three, playing a critical role in delivering our ambitious plans.
Moseley Old Hall is the former farmhouse famous for sheltering Charles II after the Battle of Worcester in 1651. This gem of a property has ambitious plans and is undergoing exciting developments, including new accessible paths and play equipment to ensure visitors have the best experience possible and ensure we can continue to conserve the indoors and outdoor spaces in our care. Your understanding and enthusiasm of these developments will be a big part of delivering the role. Visitors also enjoy tours of our Hall, handmade refreshments in our Tearoom and our acres of outdoors to connect with nature.
What you'll be doing
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