Livewire Telecom / eFones Silverstone, England, United Kingdom
We are seeking an E-commerce Specialist to join our dynamic team. The ideal candidate will be responsible for managing the company's online sales platforms, improving the customer shopping experience, and optimizing our digital sales strategy. This role requires a blend of creativity, technical know-how, and data analysis to ensure that our online stores are operating efficiently and achieving sales targets.
Key Responsibilities:
* Platform Management:
o Oversee day-to-day operations of e-commerce platforms, including marketplaces (SHEIN, B&Q, Debenhams etc.).
o Monitor functionality, ensuring smooth user experience, and resolve any issues related to site navigation, checkout process, and payment systems.
o Coordinate with team for successful product launch, consistent product ranking and sales, and designers to improve product page.
* Product Management:
o Upload and update product listings, ensuring all product information (descriptions, pricing, images) is accurate and up to date.
o Monitor inventory levels and collaborate with the supply chain team to ensure products are available and restocked in a timely manner.
o Implement pricing strategies, discounts, and promotions to optimize sales and profit margins.
o Develop and execute online marketing strategies to drive traffic, conversions, and sales. This includes SEO, SEM, email marketing, and social media campaigns.
o Analyze and report on website analytics, including traffic, conversion rates, and customer behavior, and recommend strategies for improvement.
o Conduct A/B testing and other optimization techniques to increase the performance of landing pages and product pages.
* Customer Experience & Support:
o Ensure a seamless and positive customer experience by addressing any concerns, managing returns and exchanges, and responding to customer inquiries in a timely manner.
o Use customer feedback and reviews to identify areas for improvement in product offerings and site functionality.
o Regularly track sales performance against targets and key performance indicators (KPIs).
o Prepare reports on e-commerce performance, including sales metrics, ROI on marketing campaigns, and other critical business insights.
o Use data-driven insights to guide decision-making and strategy adjustments.
o Work closely with cross-functional teams such as marketing, sales, IT, and customer service to align e-commerce initiatives with overall business goals.
o Stay up to date with e-commerce trends and best practices, implementing new tools or strategies to improve the business.
Required Skills & Qualifications:
* Education: Bachelor's degree in Marketing, Business, E-commerce, or a related field (or equivalent work experience).
* Experience: 2+ years of experience in e-commerce or digital marketing, preferably with experience in product listings, sales funnels, and customer behavior analysis.
* Familiarity: Familiarity with e-commerce platforms such as Shopify, WooCommerce, Linnworks, or similar.
* Technical Skills: Experience with tools like Google Analytics, Microsoft Excel, and A/B testing platforms.
* Analytical Mindset: Ability to analyze data and metrics to optimize sales strategies and improve the user experience.
* Customer-Centric: Excellent customer service skills, with a focus on delivering a top-tier shopping experience.
Preferred Skills:
* Advanced Digital Marketing: Experience with content marketing, influencer partnerships, or affiliate marketing is a bonus.
* E-commerce Platforms Expertise: Prior knowledge in managing and optimizing marketplaces such as Amazon, eBay, or TikTokShop.
Personal Characteristics:
* Strong problem-solving skills and attention to detail.
* Ability to work in a fast-paced environment with a focus on meeting deadlines.
* Self-motivated with the ability to work independently and as part of a team.
* Excellent communication skills, both written and verbal.
About Us:
At eFones, we are passionate about providing the latest in mobile technology and accessories, all with a focus on superior quality, unbeatable customer service, and affordability. Founded in 2018, eFones has quickly become a trusted name in the mobile industry, offering a wide range of smartphones, smartwatches, phone accessories, and tech gadgets. We understand that technology is constantly evolving, as well as e-commerce, and so are the needs of our customers. We are committed to offering exceptional products and services to our customers, and we are looking for an enthusiastic and skilled E-commerce Specialist to help us drive online growth.
If this sounds of interest or of your expertise, please contact Emily Gallant with your CV via LinkedIn mail or email to: emily.gallant@lw.co.uk.
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Business Development
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