IT Service Delivery Director
Location: Oxford / Hybrid (3 days on-site)
Salary: Up to £95,000 + bonus + excellent benefits
We are seeking a hands-on IT Service Delivery Director to lead a dynamic and growing team. In this role, you will oversee service desk operations, ensure exceptional end-user experiences, and drive improvements across the business. You’ll play a key part in both day-to-day management and long-term strategy, acting as a link between the IT function and senior stakeholders.
This is a varied role where you will get the opportunity to be a part of the continued success of this company and take ownership of the support function.
Service Desk Leadership: Manage a team of permanent staff, contractors, and third-party vendors to deliver outstanding IT support services.
End-User Ambassador: Ensure consistent, high-quality service delivery, eliminating repeat incidents and improving the overall user experience.
Provide line management for a growing team of 8 direct reports, overseeing their development through mentoring, training and reviews.
Strategic Innovation: Responsible for driving change initiatives, suggesting new ideas, and leading implementation of service delivery strategies.
Cost Efficiency: Manage the service delivery budget, maintaining high-quality support while minimising costs.
Proven track record managing a service desk and end-user computing teams.
Strong experience with third-party vendors and contract teams.
Strategic decision-making skills, particularly in service delivery improvement.
Experience handling major service escalations and troubleshooting issues.
Familiarity with migration projects from on-prem to cloud solutions.
Experience with budget management.