Job summary The ideal candidate will be someone with General Practice experience, people management, patient services and the ability to help motivate the team, ensure business efficiency and provide excellent financial performance. Main duties of the job Overseeing the day to day operations of the practice Functional management of all clinical and administrative staff To work with the GP principal on strategic planning for the Practice Ensure the promotion, monitoring and documentation of performance and quality target outcomes with the Practice including QOF To deal with matters of CQC registration in conjunction with the designated Lead Partner To act as the formal representative of the Practice as and when required Establishing, reviewing and regularly updating Job Descriptions and Person Specifications Leading change and continuous improvement initiatives Reviewing and updating of all practice policies and procedures Co-ordinating the practice diary, ensuring meetings are scheduled appropriately The producing of Practice newsletters on a quarterly basis Managing the PPG Managing all complaints effectively Ensuring compliance with legislation and deal with disciplinary issues accordingly Be responsible for health and safety aspects such as risk assessments and mandatory training About us Shah Zaman is a friendly, organised, supportive and high performing practice in North Birmingham. We serve a patient population of just over 4790 patients. Date posted 03 January 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time, Part-time, Flexible working Reference number A4778-25-0000 Job locations Castle Vale Primary Care Centre 70 Tangmere Drive Birmingham B35 7QX Job description Job responsibilities Provide leadership and management skills to enable the Practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment. To manage and co-ordinate all aspects of practice functionality, motivating and managing staff and optimising efficiency. With an eye for continuous Quality Improvement and through innovative ways of working, lead the team in promoting Equality, Diversity & Inclusion, Safety, Health, Environment and Fire, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and ensure the practice complies with HIW regulations. Job description Job responsibilities Provide leadership and management skills to enable the Practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment. To manage and co-ordinate all aspects of practice functionality, motivating and managing staff and optimising efficiency. With an eye for continuous Quality Improvement and through innovative ways of working, lead the team in promoting Equality, Diversity & Inclusion, Safety, Health, Environment and Fire, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and ensure the practice complies with HIW regulations. Person Specification Qualifications Essential Excellent organisational and team management skills Experience of working in administration Excellent written and communication skills Strong IT skills, confident in using Microsoft Office Resilience to working within the changing and challenging environment of General Practice. Desirable Experience of working in Primary Care, General Practice Experience of using Primary Care IT Systems - SystmOne, Accurx, Docman Person Specification Qualifications Essential Excellent organisational and team management skills Experience of working in administration Excellent written and communication skills Strong IT skills, confident in using Microsoft Office Resilience to working within the changing and challenging environment of General Practice. Desirable Experience of working in Primary Care, General Practice Experience of using Primary Care IT Systems - SystmOne, Accurx, Docman Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Shah Zaman Surgery Address Castle Vale Primary Care Centre 70 Tangmere Drive Birmingham B35 7QX Employer's website https://www.szsurgery.co.uk (Opens in a new tab)