Job reference number: 322417
Position: Customer Operations Manager
Salary: £44,551 - £49,006 (dependent on experience) plus potential 10% bonus, 25 days annual leave and generous pension
Type: Full time, Permanent
Location: Knutsford DO, WA16 8AA
About Us
We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide.
Shift Pattern: 5 days between Monday to Saturday, shifts between 07:00 - 15:12.
The Role
You will have full accountability for the Delivery team, ensuring the smooth running of all deliveries. As a leader, you will inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. You will also partner with the Trade Union to drive performance improvement.
What You'll Get
In return for your hard work, you will receive a 10% on-target bonus, generous holiday allowance, flexible working, a pension scheme, and an excellent parental leave policy. Additional benefits include free health and wellbeing support, private medical assessment, and corporate discounts.
About You
We are looking for someone who is flexible, excels under pressure, and is customer-focused. You should be a team player, results-driven, and an inspiring leader who can motivate and coach your team.
Next Steps
If you are ready to apply, complete your application online and submit your CV. If successful, you will be invited to a face-to-face assessment, capability-based interview, and a management scenario exercise.
Royal Mail are proud of our diverse employee network groups and are committed to inclusion. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
Closing Date: Tuesday 25th Feb 2025. Please note, this advert may close early if the appropriate number of applications has been reached.
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