Reservations Executive – Luxury Hotel & Spa, Derry/Londonderry
Are you a detail-oriented and customer-focused professional with a passion for hospitality? Our client’s luxurious Hotel & Spa located in the heart of Derry/Londonderry is seeking an enthusiastic Reservations Executive to join their team and ensure an exceptional guest experience.
As a Reservations Executive, you will be the first point of contact for guests, managing all room bookings and handling enquiries with professionalism and care. You will play a crucial role in upholding the high standards of service that the hotel is known for, ensuring a seamless experience for your guests from the moment they enquire to the time they depart.
What you’ll do:
* Monitor all incoming reservations and correspondence, ensuring timely responses in line with company standards
* Process payments for room bookings and maintain accurate billing procedures
* Answer phone calls with the hotel’s “Tone of Voice,” delivering a high level of service and professionalism
* Stay up-to-date on the hotel’s services, packages, and room rates to handle guest enquiries and bookings effectively
* Build strong relationships with departments such as Reception, Accounts, and Sales
* Upsell rooms and secure revenue from no-shows, while continuously improving internal processes
* Manage group bookings, including contractual concession assignments and accurate billi...