Housing Officer - Supported & Retirement Living Internal Role Title: Neighbourhood Services Manager – Supported & Retirement Living Hours : 17.5 hours per week, (Wednesday PM, Thursday & Friday.) Salary : £15,988 - £19,986 per annum plus car allowance of £1,136 per annum (salary offered dependent on experience) Contract: Part-time, Permanent Location: Maldon, Essex You’ll be managing a portfolio of Supported and Retirement Living and temporary accommodation properties. A strong understanding of Landlord and Tenant legislation and procedure and of welfare benefits, particularly Housing Benefits are a must We support agile working, so you’ll be provided all IT equipment to work flexibly between your home and at our Maldon, Essex office. Who are we? We’re one of the top 30 housing associations in England, with homes spreading across London, Kent, Essex and Sussex. Our financial strength puts us in a good position to rise to challenges and plan for the future. Our purpose is to “open doors to better lives for our customers”. We thrive to be customer pioneers; providing a great customer experience. We are also proud to announce that we have been awarded an accreditation for ‘The Sunday Times Best Places to Work’ 2024, based on our employee feedback. Your key tasks will include: Carrying out regular estate inspections and monitoring of neighbourhood service contracts with customers, including cleaning and gardening. Implement corrective actions and devise (and agree) plans for improvement to service provision where necessary. Handling leasehold and tenancy related enquiries in accordance with contractual requirements and service standards, taking in account the more intensive level of support required by the vulnerability of the customer base. Ensuring that managing agents comply with their contractual obligations, monitor the quality of works undertaken and seek to ensure value for money. Taking ownership of ASB and other tenancy breaches, taking enforcement action as necessary including court attendance Managing the void process for all properties; carrying out pre-void inspections and accompanied viewings. Attend referral meetings and work with support providers to ensure appropriate lettings are made. To sign-up new customers ensuring void turnaround times are minimised. Ensuring new customers understand both their own, and Moat’s, responsibilities and requirements under their tenancy arrangements. Fulfilling our safeguarding obligations in accordance with The Care Act 2014, ensuring that vulnerable residents are signposted to key agencies. Provide appropriate support in our capacity as landlord. Ensuring all schemes are compliant with our health and safety obligations, following Moat’s health and safety procedures. Conduct regular health and safety inspections, ensuring that customers have a PEEP in place if necessary. Managing the rent accounts of each tenant ensuring that rent and service charges are collected. To enforce Moat’s arrears recovery policy and procedure including proactive discussions with residents, pre-court visits and court/eviction attendance. Ensuring that all of our schemes are attractive and welcoming for our supported and retirement customers, and to partner with the Moat Foundation Team to understand the needs and deliver innovative projects for our ageing retirement communities. You’ll have: A good standard of education, with excellent verbal and written skills. Demonstrable experience of housing management contracts, tenancy and lease agreements. A good understanding of Landlord and Tenant legislation and procedure. A good understanding of welfare benefits, particularly Housing Benefits. An excellent understanding of occasions that require liaison with Social Services (e.g child protection, domestic violence). Access to transport and a Full UK Driving Licence. An ability to undertake work outside of normal office hours to meet the needs of the business. To view the full job description, please click here: https://shorturl.at/KIeP2 In return, you’ll receive: A range of benefits. For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com) Want to know more about Moat? Check out our social media feeds Twitter: moathomes Instagram: moathomes Interested in applying? We want to hear from you If interested, please apply by 11pm on Tuesday 26 November 2024 We encourage you to apply early, as we may close the advert before this date if we receive good interest. We're looking forward to reading your application Please note we will no longer be accepting CV’s as part of the recruitment process. All candidates must now complete an application form on our career’s website. Please note this role is exempt under the Rehabilitation of Offenders Act (1974) which means that if you are successful, we will have to obtain a disclosure and barring service check before confirming the offer of employment with you. If you require any additional adjustments to the recruitment process, please email peopleservicesmoat.co.uk