ABOUT THE JOB
1. Lead by example and role model company values to inspire your team whilst embracing change and rising to the challenges that this role brings
2. You will support your line manager with developing your team to be pro-active, investigate and resolve every question or complaint, however if things don’t go quite right, you’ll be confident to step in and take ownership
3. You’ll monitor and report on customer feedback and insight to support your Line Manager to spot trends and improve customer satisfaction and loyalty to grow our business
4. Your personality and experience will assist you to guide, coach and develop your team to collaboratively reach high performance and standards
5. Technology is evolving every day, so is TUI. By providing you with the best tools, you’ll build your knowledge to understand our customers and adapt your style to help answer questions from both customers and colleagues
6. Drive your team to exceed company sales and service objectives, in Retail we call it ‘Smashing your Targets’
ABOUT YOU
7. A proven passion for leading by example and delivering excellent customer service
8. A confident and fun motivator with the drive to exceed targets and overcome challenges
9. Skilled mentor to support your Line Manager with developing your team and retaining talent
10. Develop a fair and inclusive management style that understands our people are our most valuable asset
11. An organised individual who takes pride in their work and ownership of their development
12. Confident to balance accounts, comply with company policies and procedures and jointly responsible for managing every aspect of the store
13. Flexibility to work variable shift patterns each week which could include evenings & weekends in line with customer demand and shop opening times. Shift patterns are normally shared 4 weeks in advance
ABOUT OUR OFFER
14. Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
15. Competitive salary with a commission scheme that rewards you for exceeding targets & discretionary bonus
16. Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
17. An inclusive environment with a Culture of Care
18. Disability Confident Committed Company
19. Investment in your development, starting with an interactive web based workbook alongside your store induction
20. Pension scheme and life assurance
We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit
If you require any further information regarding this opportunity, please email