This is an excellent opportunity for Deskside Support professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to help our clients maximize value in their infrastructure resources, while optimizing infrastructure performance and cost.
Key Responsibilities:
* Responsible for computer hardware builds and maintaining inventory for Windows laptops & Mac environment.
* Responsible for supporting end users for Deskside/Laptop issues.
* Remote support and troubleshooting.
* Imaging and shipping Laptops/Tablets/Macbooks to end users.
* SCCM to image machines and push software.
* Communicate directly with customers via phone, e-mail, and remote diagnostics to identify, reproduce and resolve customer reported issues.
* Communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
* JAMF administration and rollout patches & application for Mac’s in the environment.
* Strong Knowledge in Hardware, software troubleshooting and repair like Workstations, Corporate and Industrial printer and other hardware’s.
* Knowledge on Operating systems (Installations and Configuration as per company standard policy).
* Strong knowledge on Remote Desktop support Tools.
* Strong knowledge on developing technical support documentation and user's guides.
* Strong Knowledge on software deployment/management and support Apple/Windows OS based devices.
* Good knowledge on O365 configuration and profile creation.
* Good Knowledge on applications / Tool like SCCM and Intune.
* Knowledge on MS team User setup and Configuration and MS Teams calling is an added advantage.
* Fair knowledge on Network setup such as LAN and WAN.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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