Change your job, change your workplace, change your future We are actively building diverse teams and welcome applications from everyone Role: Service Advantage Coordinator Located:Northampton (Ricoh operate a vibrant working policy giving you flexible hybrid working options) Package: Competitive About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing Vetting and logging of Smart Locker client requests, ensuring administration tasks are completed in a timely and professional manner. Supporting Install and Decom requests and booking/managing with Ricoh partners. Participation in regular review meetings with Ricoh partners to validate schedules. Responsible for collating and reporting all statistical data required for the department. Booking of tickets into Ricoh’s CRM system, to ensure accurate data is entered and recorded. Scheduling of resource bookings to fulfill customer engagements and requirements, to ensure the correct resource to utilised on the correct installations and maintenance requests. To communicate with site contacts to make appointments, to ensure that deployment dates are suitable for both the site and Ricoh resource. Communicating Estimated Time of Arrivals for installation deliveries, to ensure resource is deployed inline with the equipment or product. To ensure customer are kept informed and for efficient resource utilisation. You will ideally have Time-management and planning skills Self-motivated and flexible team player, able to work under pressure Commercial Awareness High level of accuracy Experience within an administration environment. Excellent Customer Service skills Conflict resolution skills Ability to make decisions independently PC literate - Word and Excel Ability to prioritise work effectively and meet deadlines. Good verbal and written communication skills We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible We are an equal opportunities employer We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers. To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs. Click here to learn more about life at Ricoh