About us Avencia consulting is partnered with a leading insurer, who are looking to recruit a Claims Operations Assistant in their London office. Join us and be part of a dynamic team that is dedicated to making a difference in the lives of our clients. We are looking for passionate individuals who are ready to take on challenges and help us uphold our reputation for outstanding service in the insurance claims process. The role As a key member of our Insurance Claims Operations team, you will play a vital role in ensuring that our clients receive prompt and fair resolutions to their claims. You will be working closely with clients, adjusters, and other stakeholders to facilitate effective communication and support. In this role, you will: Support the UK Claims Team in delivering a quality claims service to the business via operational and administrative tasks, including transactional processing, in line with our claims philosophy, to promote prompt, effective and fair claims handling for all UK branch policyholders. Lead and manage the process of obtaining, processing, quality-checking, providing analysis and storing bordereaux & Performance MI data from all TPAs. Participate in claims process, procedure and performance improvement implementation, including digital transformation, to ensure our claims proposition remains relevant to our external/internal clients' requirements. The ideal candidate will have a strong attention to detail, excellent communication skills, and a passion for helping others. You will thrive in a fast-paced environment and be committed to upholding our company's values of integrity and customer service excellence. Join us in this rewarding role where you can make a meaningful impact on our clients' lives while advancing your career in the insurance industry. Key accountabilities In the Insurance Claims Operations role, you will be responsible for a variety of key accountabilities that are essential to delivering exceptional service to our clients and ensuring efficient claims processing. Your primary responsibilities will include: Provide operational support, as directed, to the Claims Team. Accountable for receipt, quality checking and processing of Bordereaux & TPA Performance MI for Delegated Authority business in order to ensure that accurate, appropriate and timely data is obtained and recorded accurately within relevant systems. Assist in production of internal claims financials reports, claims KPI & other claims operations reports. Manage the tracking and monitor outsourcing costs spend of external providers. Assist Claims Adjusters with claims related queries & administrative tasks e.g. diary & static claims. Monitor and distribute emails from centralised claims mailbox. Validate internal claims management system (LLCS) to ensure all claim entries are accurate, up to date and correctly displayed. Assist in processing of transactional claims. Complete ad hoc task as requested and participate in claims transformation and other business-related projects. Process Improvements - Make suggestions for process improvements within your role. Project Management - Support any functional projects. Risk and Controls - Implement and maintain process controls to ensure the quality of the output of your area within the function. Ensure documentation of the processes and output is accurate, up-to-date and accessible. Reporting - Run and check reports as required, such as in cooperation with Claims Data Analyst, fulfil ad hoc data/reporting requests from stakeholders Skills & experience Specialist: Good knowledge of MS applications used in the role Advanced Excel skills an advantage Xchanging, Class, ECF2 knowledge an advantage Ability to analyse and summarise data and present in user friendly reports Aptitude for technical data analysis Experience of project management or business process analysis (desirable) Other personal attributes required : A quick learner & desire for continuous self-improvement Attention to detail Self-motivated Passionate about delivering positive client experience; service-orientated Energy & determination to succeed in a fast-paced environment of business transformation Team player - collaborative and communicative Curiosity for process improvement and better ways of working