Freightserve recruitment are looking for a Export Operator for a major Freight Forwarder based in the Heathrow area. Job Purpose: To complete exports from start to finish working in the operations team Key responsibilities: Arrange shipments as per customer instructions following customer SOP/Quotation Open job files as per customers and arrange collections Book all shipments will the airline Handle tie ups by ensuring secure cargo and handover to transport. Complete the MAWB’s - IATA, B2B & CONSOLIDATIONS Pre alert the customer and network Complete customs entries in accordance to compliance of HMRC Liase with airlines and handling agents Complete customs only for customers within KPI Manage multiple shared mailboxes Resolve queries in a timely manner to ensure shipment uplift To be able to follow customer SOP’s Support other areas of the operation when needed Air Import customs knowledge advantageous Operational Finance (Costing and Invoicing) Flexible and Adaptive approach Customer Focused at all times Minimum Requirements:- Min 3 years freight forwarding experience In depth knowledge of air industry and customer requirements Export documentation start to finish Good customs knowledge Mailbox management Good organisation and ability to prioritise with team and meet deadlines Excellent customer service skills Works well under pressure Working hours are; 4 days on 4 days off - 0800 - 2000 As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.