Job Advert
Join The Compleat Food Group as our Retail and Franchise Operations Manager!
Location: Crewe plus Various Site Locations across the UK
Salary: £45-47k + Car Allowance + Bonus
Reports to: Retail Operations Controller
Responsible for: Group-Owned Retail Store Management Team
A UK driving license is essential, as this role involves extensive travel across the UK, including (expensed) overnight stays.
Retail Opportunities like this, don't come round very often...
We're looking for a dynamic and results-driven retail manager with a passion for building great teams, managing and opening new
stores, setting high standards and raising the bar. Do you thrive in fast-paced retail environments where you can really make an
impact? If so, we have the perfect role for you!
At The Compleat Food Group, we are dedicated to delivering high-quality food experiences across our retail shops and franchise
outlets, and we are looking for an exceptional Retail and Franchise Operations Manager to drive success across our company-owned
retail portfolio and new to market franchise locations.
Why Join Us?
* Be part of a fast growing, innovative food group with a well established reputation.
* Work in a role that gives you true autonomy, where you can directly influence business performance and customer experience.
* Enjoy a collaborative cross functional work environment that values initiative, innovation, and leadership.
Your Role:
As Retail and Franchise Operations Manager, you will be responsible for overseeing and supporting the day-to-day operations across
our Wrights Retail Shops and new franchise locations. Your mission is to ensure retail operational excellence, compliance with H&S
& brand standards, and strong financial performance across all our stores/franchise opportunities.
Key Responsibilities:
* Lead and support nationwide retail and franchise teams to ensure smooth daily operations.
* Drive commercial success by executing food outlet retail strategies and monitoring performance.
* Foster strong relationships with food outlet franchise managers and retail teams to align with our brand values.
* Oversee new food outlet store openings, ensuring seamless operational setup and instill best practices across all locations.
* Implement training programs, set up systems/processes, conduct regular auditing and offer your retail operational guidance,
* Conduct site/location visits to ensure compliance with brand, quality, and safety standards.
* Manage and support recruitment and on-boarding of new team members.
* Monitor sales trends and collaborate with supply chain teams to optimise stock levels.
* Ensure excellence in customer service at all times and resolve any escalated customer issues.
* Champion a culture of excellence, continuous improvement and innovation.
Who We’re Looking For:
* A proven track record in retail operations management preferably Food outlets.
* Multi-location, nationwide experience. Somebody who wants to travel around their stores and meet their teams and customers.
* You'll have a naturally warm leadership style and excellent people management skills – with the ability to recruit, coach,
develop, and inspire multi location retail teams.
* Strong commercial acumen with the ability to turn company strategy into action.
* Naturally confident with exceptional face to face communication and relationship-building skills.
* An eye for detail, creative visual merchandising, who takes pride in their shops/locations looking excellent
* Hands-on approach with a drive to deliver results across retail environments.
* Competence in compliance, health & safety, and food safety regulations.
* Tech-savvy with experience in retail systems, EPOS and reporting.
What We Offer:
* A competitive salary and benefits package.
* The chance to play a pivotal role in growing and shaping the future of our retail operations.
* Career development opportunities within a thriving and supportive fast-growing organisation.
* The opportunity to be part of a close-knit large team that values innovation, quality, and customer satisfaction.
Benefits to Include:
* 33 Days annual leave
* 2 Employee Volunteering Days per year
* Online and High-street retailer discount scheme
* Employee well-being and community support groups
* Informal and Formal training opportunities with personalised online LMS platform
* Charity Initiatives and Team events
* 24/7 Access to Grocery Aid (Free Financial, Emotional and Practical Support)
* Physical Wellbeing Benefits – Free on demand exercise hub and various gym discounts.
* Online Wellbeing benefits
* Free Financial wellbeing – mortgage calculators, budget tools, financial aid tools
* Holiday Discounts via Online Retail Discount
Why Join Us?
This is a fantastic opportunity for a talented retail operations manager to make a real impact within a fast-paced and innovative
£1.1bn food company. As part of our team, you’ll have the opportunity to shape the strategy, drive growth, and lead exciting new
initiatives across our growing number of nationwide retail shops and franchise locations.
If you’re ready to take on this exciting challenge and make an impact, we want to hear from you!
Apply now and become a key player in the success of The Compleat Food Group retail business!
The Compleat Food Group fosters an inclusive, respectful culture where everyone feels safe, supported, and valued. We welcome
diverse talent, knowing it drives exceptional results and a better workplace. We are committed to Fairness, Equity, Inclusivity,
and Respect, we ensure all colleagues can thrive by bringing their whole selves to work. As an equal opportunity’s employer, we
provide all the support you need to succeed.
Contact us with any questions about Diversity & Inclusion or accessibility during the application process.
Recruitment Agencies:
We have a small, active and trusted Preferred Supplier List to assist us if required. We do not acknowledge any speculative CVs or
unsolicited candidate introductions. We only accept CV submissions for roles released to you directly by our Talent Acquisition
team.
If you would be interested in working with us please send a message to recruitment@compleatfood.com
[recruitment@compleatfood.com] and should we have any roles we need additional support with we will reach out to you.