About the Role
We are seeking a highly motivated and experienced Customer Service Team Manager to join our team at Starbucks - Cobra Coffee. As a key member of our store leadership team, you will be responsible for delivering exceptional customer service and leading a team of baristas to create a positive and engaging customer experience.
Key Responsibilities
* Lead a team of baristas to deliver exceptional customer service and create a positive customer experience
* Work closely with the store manager to identify opportunities to drive store profitability and business growth
* Execute store operations during scheduled shifts, including opening and closing duties, and upholding operational policies and procedures
* Cascade and roll out new initiatives to enable operational excellence and drive business results
* Support the growth and development of team members through coaching and performance management
What We Offer
* 28 days holiday a year (including Bank Holidays)
* Free drinks and discounted food when on shift, including £1 food items
* A free bag of coffee each month and 30% partner discounts on food, beverages, and merchandise in Starbucks stores when not at work
* Third party discounts, including 10% in Southern Co-op food stores
* Life insurance
* Comprehensive training, including coffee knowledge and access to Starbucks Global Academy
* Career progression opportunities
Our Process
Our recruitment process typically involves a CV review, telephone interview, provision of right to work documentation, in-store experience, and an offer and onboarding process.