Customer Experience Consultant
Hybrid working - Office based training in Bath, moving to hybrid/remote working model following
Fun, rewarding and with the opportunity to develop and grow your career. Thats life with L&C Mortgages, the UKs leading fee free mortgage and protection broker with over 160 awards to its name.
Join us and youll be part of a business that takes your progress seriously and wants you to enjoy being part of the L&C family. From The Extra Mile colleague nominations recognising those who go above and beyond, your birthday off and our fabulous Perkbox membership and much more, this is a place that really gives back on the effort you put in.
Right now, were expanding our Bath office and taking on Customer Experience Consultants. This is a fabulous opportunity for any customer service savants who are looking to go next level, to jump into the finance sector and learn the ropes of the market through the UK's largest fee free broker. We'll guide you and give you everything you need to grow and excel, with plenty of progression opportunities available.
The Role
As a Customer Experience Consultant, you will be the first point of contact for new and potential customers of L&C. You'll be speaking to customers on both an inbound and outbound basis, building rapport and helping them up to the point of wanting to proceed with our various services here at L&C, as well as during and at the end of their journey calling to see if we can help further.
You will be supported and trained to attain the level needed to give our customers the service we strive for. Answering enquiries and helping with the setup of cases prior to speaking to one of our advisers, you'll be the driving force in helping engage and support customers, ensuring their experience with L&C is positive and reflective of our values.
About You
At L&C we care about our customers. Were looking for individuals who are self-motivated, well organised and have an excellent telephone manner and communication skills, both written and verbal.Ideally, youve had previous experience in a customer service focused role, administration experience is desirable but not essential. Youll need to be able to work both as part of a team and on your own, and deliver a high level of customer service. We require a minimum of 6 GCSEs or equivalent with a minimum of a C grade in Maths & English.
Why join L&C?
Working at L&C means being part of an environment of respect and equality. We care about our customers, but our employees are what make the magic happen. Were always ready to listen and do what we can to make L&C even better for those receiving and providing our services. Working with us means being part of an environment of respect and equity. The standard of training is as high as it can be, so that the service youre able to deliver is at the same level. What you do with it and where you take your role from there is up to you because there are ample opportunities to flourish and progress.
As an employee of L&C, youll get:
A starting holiday entitlement of 24 days
The challenges and opportunities that make us develop professionally & personally
Being part of a respectful working environment
Having a day off on your birthday and if you move house
Comprehensive benefits and employee support programmes
At London & Country Mortgages, we are committed to fostering a recruitment and selection process that is inherently diverse and inclusive. We believe in the strength that comes from a variety of perspectives, backgrounds, and experiences, and we actively seek to create an environment where individuals from all walks of life feel welcome and valued. Our commitment to diversity and inclusion is not just a goal; it is a fundamental part of our organisational culture, driving us to continuously enhance our practices to ensure that every candidate has an equal opportunity to contribute and thrive within our community.
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