Professional Services Consultant - INTERNAL CANDIDATES ONLY
PLEASE NOTE: Innovative Systems is only accepting Internal candidates for this role
Close Date: Thursday, 6 February
About the role
The Professional Services Consultant will blend the use of their analytic, technical, and interpersonal skills to engage in a mix of client-facing activities during all phases of the software delivery life cycle of Innovative’s suite of products including (primarily) FinScan, our advanced Anti-Money Laundering (AML) compliance technology solution which provides a data-first, risk-based approach to ensure unparalleled accuracy and efficiency in identifying and reducing risk, accelerating AML compliance workflows, and optimizing team productivity.
You will deliver solutions on-premise and via SaaS environments for enterprises across the United Kingdom, Europe, Middle East, and the Far East and other parts of the world.
Location: Innovative's London HQ, UK (Hybrid 2-3 days in office)
Accountabilities
You will be accountable for:
* Learning Innovative Systems suite core products and understanding the business problems they solve, how they integrate with each other, and applying that knowledge to inform and meet client needs.
* Delivering projects on time and in accordance with Innovative Systems quality standards.
* Providing and promoting an exceptional client experience and positive brand image of Innovative Systems.
* Contributing to the evolution of Innovative Systems implementation methodologies, practices, and materials.
* Embracing the Company's Values, Mission, and Guiding Principles daily.
Responsibilities
Your position responsibilities shall include, but are not necessarily limited to:
* Executing in all phases of the software delivery life cycle from planning through configuration, implementation, testing, documentation, training, and support.
* Performing customization analysis and developing configuration recommendations to ensure meeting client needs.
* Implementing Innovative software products on premise, remotely, or via hosted/SaaS environment.
* Using batch processes to integrate Innovative products into client processes.
* Using software application programming to integrate Innovative products into client systems as needed.
* Performing testing and ensuring conformance to Innovative high quality standards.
* Using project management and project tracking tools and techniques to keep project timelines, client expectations, issues, and scope under control.
* Keeping all internal stakeholders informed throughout all phases of the project.
* Providing proactive and ongoing communication to clients throughout all phases of the project; communicating and escalating issues as needed to appropriate internal stakeholders and leadership.
* Sharing client insights to help drive a better understanding of issues, bugs, and to help improve and define our next generation of products.
* Communicating and treating clients in a manner that aligns with the ethics and values of Innovative and results in continuous superior customer satisfaction.
* Taking personal ownership and pride in always delivering quality work.
Requirements
* Minimum 2-4 years prior client support or technical consultancy experience.
* Prior client-facing technical consultancy experience with software data management, data analytics, master data management, and/or risk/compliance solutions.
* Knowledge or experience in the risk/compliance domain, Anti-Money Laundering regulations, solutions or software.
* Bachelor’s degree in computer or information science, mathematics or related technical degree.
* Strong analytic and problem-solving skills.
* Excellent skills of analysis and communication to interpret and present technical concepts to technical and non-technical individuals.
* Highly motivated self-starter with strong commitment to follow-through.
* Proven ability to establish and meet goals, deadlines, and priorities.
* Strong interpersonal skills and excellent written and verbal communication skills.
* Proven, effective team player/collaborator.
* Excellent English, written and spoken.
* Knowledge of RDBMS.
* Experience with scripting, batch processing, data file manipulation, or Web services.
* Knowledge of data management concepts, data analytics, data quality, data integration, business intelligence, CRM, Report Writer, or similar technologies.
It is a plus if you have
* ACAMS or studying towards this qualification.
* Solid experience with at least one programming language such as (but not limited to) C#, Java, .Net, or other related languages or technologies.
* Knowledge of Windows Server technologies.
* SQL experience including experience with SQL databases and SQL scripting.
* Prior experience in banking or financial services.
* Experience with SWIFT, SEPA, and UK payment schemes.
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