Job summary Permanent Part-time 22.5 hours Please note for this role you will be required to travel independently around the county meeting strict time deadlines. Ideally you will need to hold a full UK driving licence and have use of a vehicle. Accessing public transport for this role may prove difficult due to the remoteness of sites. Please confirm in your application that you meet the specified criteria.DVLA have a number ofreciprocalarrangements with overseas countries, for further information please visit the DVLA website The Expert by Experience role has been developed in response to a range of recommendations from various reports identifying that the voice of people using services in their pathway is often not heard and can be excluded from essential decisions. As an expert by experience you will use your own lived, or living experiences of Adult Secure Services to support tad develop the care pathway. People using services have a unique perspective on their own care needs and should be embraced as part of the decision-making team with the patient at the heart of the pathway. This role will enable the person to be seen, heard and involved; subject to the appropriate consents. Main duties of the job This is a new post therefore although having clear parameters and expectations there will be opportunities to positively shape and influence the role and build and develop important relationships with stakeholders and partners. The post holder will work with the People Participation Lead and Clinical Leads within the East of England Provider Collaborative to achieve the following core objectives: Work with people from admission to the unit to discharge. Help patients/carers understand the inpatient system and processes Be a source for high quality information that is easy to understand. To work proactively with the allocated inpatient units. Supporting communication processes between the clinical unit and patients; enabling units to create a compassionate and responsive approach to patients and where appropriate their carers. Empower patients to access information and to be part of planning. Have knowledge and networks of the local area to support people with information and signposting. To be a point of liaison with the Unit on patient matters, specifically quality improvement initiatives to enable more robust and inclusive engagement. Help patients raise concerns where necessary and take action to escalate those concerns if necessary About us Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life. Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development. To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ communities. Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications. Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process. Date posted 12 February 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum pro rata Contract Permanent Working pattern Part-time Reference number 310-CORP-6948895 Job locations Elizabeth House Fulbourn Hospital, Fulbourn Cambridge CB21 5EF Job description Job responsibilities Please refer to the attached job description and person specification for full details of responsibilities Improving quality and outcomes Champion the role of Expert by Experience within units, Supporting the patients and where appropriate carers to ensure their voice is heard and they are seen as equals in the care pathway. To work with colleagues across the regions to ensure the delivery of improvements through Expert By Experience roles of engagement and involvement across all Adult inpatient units and demonstrate the value of Expert by Experience roles. Actively contribute to the evaluation of the Expert by Experience Programme. Where indicated using local escalation processes to raise with the People Participation Lead, and clinical team of the Provider Collaborative if local resolution is not possible. Sharing concerns and/or escalating unresolved concerns as required. Maintain accurate records and comply with local procedures for record keeping, confidentiality and security Enabling patient and public involvement To act as a champion for patients and their interests and involve the public and patients in the policy development and decision-making of NHS England and NHS Improvement. To ensure all public and patient contact with the office is of the highest professional standard. To embed patient and public involvement within NHS England and NHS Improvement at all levels of decision making. Promoting equality and reducing inequalities To uphold organisational policies and principles on the promotion of equality. To create an inclusive working environment where diversity is valued, everyone can contribute, and everyday action ensure we meet our duty to uphold and promote equality. Highlight where there may be a need for reasonable adjustment. Promoting Rights and Signposting Sharing information to support understanding and preparing for Care Plan Approach (CPA) meetings; Understanding and preparing for Care and Treatment Reviews (CTR). Family and individuals rights including legal frameworks (MHA, MCA, Human Rights Act, Child and Families Act). The community teams and their roles (CAMHS, IASS, CCGs). Signpost to groups in their local area and on Social Media. Information about key policies (eg. NICE, Transforming Care). Signposting when they may need legal advice and how to go about this. Developing an excellent organisation To ensure the health, safety and wellbeing of all staff within the department. To ensure compliance with all confidentiality and governance requirements within the department. Job description Job responsibilities Please refer to the attached job description and person specification for full details of responsibilities Improving quality and outcomes Champion the role of Expert by Experience within units, Supporting the patients and where appropriate carers to ensure their voice is heard and they are seen as equals in the care pathway. To work with colleagues across the regions to ensure the delivery of improvements through Expert By Experience roles of engagement and involvement across all Adult inpatient units and demonstrate the value of Expert by Experience roles. Actively contribute to the evaluation of the Expert by Experience Programme. Where indicated using local escalation processes to raise with the People Participation Lead, and clinical team of the Provider Collaborative if local resolution is not possible. Sharing concerns and/or escalating unresolved concerns as required. Maintain accurate records and comply with local procedures for record keeping, confidentiality and security Enabling patient and public involvement To act as a champion for patients and their interests and involve the public and patients in the policy development and decision-making of NHS England and NHS Improvement. To ensure all public and patient contact with the office is of the highest professional standard. To embed patient and public involvement within NHS England and NHS Improvement at all levels of decision making. Promoting equality and reducing inequalities To uphold organisational policies and principles on the promotion of equality. To create an inclusive working environment where diversity is valued, everyone can contribute, and everyday action ensure we meet our duty to uphold and promote equality. Highlight where there may be a need for reasonable adjustment. Promoting Rights and Signposting Sharing information to support understanding and preparing for Care Plan Approach (CPA) meetings; Understanding and preparing for Care and Treatment Reviews (CTR). Family and individuals rights including legal frameworks (MHA, MCA, Human Rights Act, Child and Families Act). The community teams and their roles (CAMHS, IASS, CCGs). Signpost to groups in their local area and on Social Media. Information about key policies (eg. NICE, Transforming Care). Signposting when they may need legal advice and how to go about this. Developing an excellent organisation To ensure the health, safety and wellbeing of all staff within the department. To ensure compliance with all confidentiality and governance requirements within the department. Person Specification Skills & Abilities Essential Evidence of good interpersonal skills and ability to form peer relationships with patients and their advocates. Effective listening skills. Ability to act calmly and to respond in a professional manner to distress and also challenging conversations with staff. Ability to see solutions rather than problems. Ability to work at pace in a busy working environment and able to multi-task. Professional, calm and efficient manner. Desirable Skills in peer support. Ability to work without supervision. Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines. Knowledge & Understanding Essential Demonstrates knowledge of the mental health, learning disability, autism and social care, through lived experience. Demonstrates understanding and experience in dealing with the public and carers, together with dealing with sensitive and confidential information; including the recognition of trauma and the impact on individuals. Desirable Demonstrates an understanding of the legal frameworks which will impact on the delivery of good quality care, including mental health legislation, human rights, health and social care act and equalities act. Education / Qualifications Essential Educated to NVQ 4 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience. Experience Essential Has lived experience of being an inpatient in Adult Secure Services, or the carer of someone who has been admitted to a secure setting. Experience of working as part of a team, engaging and supporting others in a team and receiving supervision and instruction. Understanding of Confidentiality and Data Protection Act. Desirable Experience of delivering support to peers in either a public sector, third sector or user/family led group. Experience of supporting individuals to access opportunities and support, ability to signpost to other services. Able to gather information from the local services and area to develop resources Person Specification Skills & Abilities Essential Evidence of good interpersonal skills and ability to form peer relationships with patients and their advocates. Effective listening skills. Ability to act calmly and to respond in a professional manner to distress and also challenging conversations with staff. Ability to see solutions rather than problems. Ability to work at pace in a busy working environment and able to multi-task. Professional, calm and efficient manner. Desirable Skills in peer support. Ability to work without supervision. Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines. Knowledge & Understanding Essential Demonstrates knowledge of the mental health, learning disability, autism and social care, through lived experience. Demonstrates understanding and experience in dealing with the public and carers, together with dealing with sensitive and confidential information; including the recognition of trauma and the impact on individuals. Desirable Demonstrates an understanding of the legal frameworks which will impact on the delivery of good quality care, including mental health legislation, human rights, health and social care act and equalities act. Education / Qualifications Essential Educated to NVQ 4 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience. Experience Essential Has lived experience of being an inpatient in Adult Secure Services, or the carer of someone who has been admitted to a secure setting. Experience of working as part of a team, engaging and supporting others in a team and receiving supervision and instruction. Understanding of Confidentiality and Data Protection Act. Desirable Experience of delivering support to peers in either a public sector, third sector or user/family led group. Experience of supporting individuals to access opportunities and support, ability to signpost to other services. Able to gather information from the local services and area to develop resources Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Cambridgeshire and Peterborough NHS Foundation Trust Address Elizabeth House Fulbourn Hospital, Fulbourn Cambridge CB21 5EF Employer's website https://www.cpft.nhs.uk/ (Opens in a new tab)