1. To adapt communication with patients who have communication and understanding difficulties, e.g., dementia, learning difficulties, visual and hearing impairments, non-English speaking patients, and encourage all members of the team to do likewise.
2. With guidance from senior staff, assess capacity to give consent, gain informed consent, and have the ability to work within a legal framework with patients who lack capacity to consent to treatment such as patients who have dementia, learning difficulties, or who are acutely confused, or who are sedated and ventilated.
3. To persuade, motivate, empathise, reassure, explain, and encourage patients in undertaking their treatment programme, ensuring understanding of their condition and communicating effectively with patients and carers to maximise rehabilitation potential.
4. To demonstrate the ability to clearly communicate complex and sensitive information to staff, patients, and carers. This may include explaining diagnoses or prognoses about long-term/permanent disabilities or chronic pain, where an educational and counselling role is required.
5. To be able to diffuse potentially hostile and antagonistic situations with staff, patients, and relatives using negotiation and interpersonal skills.
6. To maintain accurate, comprehensive, and up-to-date documentation, in line with legal and departmental requirements, and communicate assessment and treatment results to the appropriate disciplines in the form of reports and letters.
7. To maintain close links and work collaboratively with all staff and people involved in patient care and uphold good working relationships at all times.
8. To represent the physiotherapy department in good standing within the trust and external agencies, e.g., GPs letters.
9. Ensure timely communication with the team leader on all professional matters.
10. To report verbal/formal complaints, incidents, and accidents to physiotherapy management as soon as possible, document according to trust policy, and support investigations into incidents and complaints as appropriate.
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