Sales Controller required for a Main Dealer in Southgate
Salary £35k basic with a £60k OTE + Company car
Working hours Mon -Sat with day off during week.
We are looking for an experienced Sales Controller to join our client's Main Dealership in Southgate.
Objective: Achieve and strive to exceed all targets and sales objectives through a well-developed and motivated sales team
* Ensure the sales team have full knowledge and understanding of product, promotional and marketing activities, and communicate visions and goals to staff by planning and preparing thoroughly for the daily sales meeting
* Ensure departments are adequately staffed in order to achieve departmental objectives
* Conduct a detailed induction with all new sales personnel, and continue to monitor achievements and review individual’s performance through the company’s development review process
* Take a pro-active interest in training and developing team members, developing skills to support improvements in job performance and to aid career advancement
* Delegate responsibilities to appropriate personnel and monitor progress to ensure the task is completed as directed
* Help Set monthly targets for individual salesmen with the General Sales Manager.
* Help Review analysis of CEM with staff on a regular basic
* Complete monthly FSA compliance return to TCF
* Review the weekly debtors reports with the General Sales Manager
* Ensure all staff are trained in general insurance products
Working with the GSM to achieve the below objectives
Objective: Maximize sales and profitability through satisfaction and retention of customers
* Ensure appropriate letters are sent to all customers to establish long-term marketing objectives and that all communication to the customer is clearly comprehensible and fully explained
* Receive customers promptly and courteously at all times in accordance with our brands quality programme
* Work to constantly improve the quality of customer service, in accordance with our brands guidelines and the CEM/Image builder survey
* Consult with customers to establish their needs and continue to maintain good relationships with customers by meeting and exceeding their expectations
* Handle dissatisfied customers calmly, resolve complaints with sensitivity, and involve others when needed
* Evaluate complaints and define measurers, allocate responsibility and monitor progress to completion
* Give customer information about warranty, service intervals and technical matters
Objective: Help retailer to achieve industry-leading standards of process efficiency and cost control
* Develop and maintain good working relationships with all dealership personnel, operating a ‘share best practice’ policy, as well as representatives and staff of manufacturer
* Monitor sales performance against current goals and targets, ensuring new and used stock levels are sufficient to meet projected sales
* Monitor and control departmental administration and procedures, to determine operating efficiency and expenditure within budget
* Place orders with external companies
* Undertake all other duties and responsibilities as requested by the Brand Manager
* Display all point of sale and advertising literature as directed by the manufacturer
* Signing of customer order forms (contractual signatures)
* Ensure PDI has been recorded
Full company details available on application. Apply now with your full CV to Chloe at WeRecruit Auto Ltd quoting job reference ST1691
Automotive - Motor Trade – Senior Sales Executive- Sales Controller – Car Sales - North London-London- Southgate- Finchley - Job
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Should your skills and experience match what our client is looking for, we will contact you before proceeding with your application, either via phone or e-mail initially. Unfortunately we are unable to contact all applicants due to the volume of applications so if you do not hear from us within 5 working days please assume you have been unsuccessful on this occasion. If you have relevant industry experience we may store your details for future opportunities