Job Description
Call Centre Operative - Inverness
Job Summary:
The Call Centre Operative will play a critical role in delivering outstanding customer service by managing inbound and outbound communications effectively. This role requires strong skills in letter writing, telephony, and maintaining a high level of concentration to handle customer inquiries and service requests.
Key Responsibilities:
Customer Communication:
* Handle incoming calls, emails, and correspondence with professionalism and efficiency.
* Respond to customer inquiries, providing accurate and timely information.
* Compose and proof read formal letters and emails to customers, ensuring clarity and adherence to company guidelines.
Data Management:
* Accurately log all customer interactions and outcomes in the company's CRM system.
* Maintain confidentiality and adhere to data protection regulations.
Team Collaboration:
* Liaise with internal teams to ensure customer issues are resolved effectively.
* Participate in team meetings and training sessions to enhance skills and knowledge.
Skills and Qualifications:
Essential:
1. Letter Writing: Strong written communication skills with attention to detail, grammar, and tone.
2. Telephony: Excellent verbal communication skills with ...