We are recruiting for a Customer Service Coordinator to join our friendly and progressive client based in Hemel Hempstead.
This is a varied position and will see you managing the warehouse activity and the parts ordering processes. It is an exciting time to join them as they are growing and are a real success story! Perhaps you are looking to come out of retail or hospitality, or just build on your customer service and admin skills? This is a great opportunity to learn and grow with the company!
You will be in a close-knit team of 6 in part of a much wider group, they are friendly and fun!
What’s in it for you?
* Salary: Up to £27k, depending on experience
* Hours: Monday-Friday, 37.5hrs a week
* Free parking
* Life Assurance 4x salary
* Income Protection
* Generous Pension Scheme
* This is an expanding company; you will become part of a supportive and innovative team
* Great training and continued opportunity for progression
Key Responsibilities:
* Dealing with service engineer part orders via phone, system & email
* Purchasing and supplier follow-ups
* Using inventory management system
* Stocktaking and daily stock control
* Manage incoming/outgoing warehouse deliveries
* Engage in structured and high-quality communication with suppliers and third-party providers
* Tracking of third-party orders and providing daily updates to service team & management
* Dealing with enquiries from customers and from service team
* Supporting the Customer Care Service Co-ordinators as and when required
* Run reports and identify solutions for any issues that occur
* Provides customers with solutions when problems arise, efficiently utilizing resources where needed
* Contributes ideas for process improvements
* Taking part in project-based activities within the process
What the client are looking for:
* Strong customer focus, office based, retail or hospitality experience considered
* Good attention to detail with the ability to multi-task, plan and prioritise
* Excellent telephone manner and communication skills, both spoken and written
* Strong inter-personal skills and a good team player
* Ability to analyse and solve problems
* Self-confident and ability to take initiative and make decisions