N4 – £25,584- £26,409 per annum (pro-rata) plus enhancements for weekend working. (£10,717 – £11,063 actual annual salary for role 1)
Customer Service Assistants – Casual and Seasonal Posts
Role 1: Approx 15.5 hours per week. Arbeia, South Shields Roman Fort and South Shields Museum & Art Gallery
Fixed term for the season: Immediate start to Sunday 28th September (1 Post)
Role 2: Casual across nine venues in Newcastle, Gateshead, North & South Tyneside. Variable hours (multiple posts)
North East Museums (formerly Tyne and Wear Archives and Museums) is a major regional museum, art gallery and archives service managing a collection of twelve museums and galleries across Tyneside and Northumberland plus the Archives for Tyne and Wear.
An exciting opportunity has arisen to work at one of our World Heritage Site venues; we are seeking to recruit an enthusiastic and dedicated Customer Service Assistant to work as part of our Front of House team at Arbeia, South Shields Roman Fort during our summer season. The successful candidate will work to a rota which will include regular rostered weekends.
We are also looking to recruit multiple casual Customer Service Assistants to work at our Tyneside venues as and when required.
Successful applicants will deliver a high standard of customer service across our venues. Post holders will be expected to undertake a range of activities associated with the general operation of North East Museums, acting as the first point of contact for visitors, answering enquiries and providing information and assistance on the service and activities within the venue. Post holders will also explain exhibits and displays, demonstrate interactive exhibits and may undertake group guided tours, as well as actively promoting retail and fundraising activities to encourage visitor spend. Operating a till, handling and reconciling payments and stock control in accordance with financial procedures will also be part of the role, as will assisting with the moving and handling of collections and exhibits and the installation of exhibitions and displays.
Applicants will have numeracy, literacy and basic IT skills as well as experience in a visitor-facing role and commitment to engaging with visitors.
Please clearly state any preference in role on your application form (in the desirable/ any other information section)
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