HB Leisure is the leading attraction partner for skill games and amusements around the world, operating in over 100 theme parks across 25 countries.
As an Assistant Arcade Manager, you will be responsible for supporting the Arcade Manager with the running of the arcade, ensuring budgeted targets are achieved and operating standards are adhered to while pursuing maximum operating efficiency and profitability.
In return we will offer you:
* Competitive Salary
* Long Service Award Scheme
* Recommend A Friend (T's & C's apply)
* 28 days holiday per calendar year (including bank holidays)
* Fantastic Benefits Package including access to your own Private GP, Gym discounts, big savings on high street retailers, and much more!
* Great career possibilities which include opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
Responsibilities include but are not limited to:
* Ensure the efficient day-to-day running of all arcade/coin-op operations.
* Through regular inspection, ensure that arcade interior/exterior standards are maintained to a high level and that all safety checks are completed as scheduled, advising the manager on remedial action where necessary.
* Monitor and review arcade revenues, prize payouts, stock levels, and staff numbers ensuring budgets and targets are adhered to (where applicable).
* Maintain close liaison with your management team, communicating Company information/changes in procedure as required, and ensure unresolved problems are dealt with satisfactorily.
* Ensure that cash collections are carried out accurately and securely, in line with Company procedures.
* Conduct regular random checks of floats, keys, stock, and vouchers as well as weekly and period checks.
* Liaise with engineers and prioritize workload to minimize downtime.
* Work with your management team and Central Support to ensure correct stock lines and levels are maintained.
* Observe the Company’s health and safety policies, ensuring compliance with all regulations and procedures to provide a safe environment for staff and customers.
* Ensure that staffing ratios are observed and improved while maintaining operational objectives, including covering reasonable additional hours when appropriate staff are absent.
* Motivate staff to contribute to maximum efficiency in the day-to-day running of the site.
* Monitor individual staff performance, providing training as required to ensure adherence to company procedures and standards.
* Ensure documentation submitted by you and your staff is accurate, complete, and submitted on time.
* Ensure staff conduct themselves appropriately, maintaining the correct standards of dress and personal hygiene.
* Carry out appropriate disciplinary action in accordance with Company policy, with prior guidance from the Site Manager and consultation with the HR Manager.
* Ensure all machines provided for play are operated in line with current legislation and that customers only have access to legally permitted areas.
* Protect and keep confidential the Company’s business interests, except as authorized or required by your duties.
* Carry out any other reasonable duties as required by the Regional or Site Manager and support the business needs during the closed season.
* Know how to resolve problems, seeking advice where necessary.
* Promote the Company positively when dealing with customers and at any opportunity.
* Ensure personal presentation, conduct, and profile reflect well upon the Company.
* Respond positively, promptly, and appropriately to all customer requests.
* Conduct all business in a polite and courteous manner.
* Promote the concept of teamwork to enhance business opportunities and achievement.
Person Specification:
* Qualified to GCSE level in Maths and English.
* Experience of assisting with managing a team.
* Experience of working in the leisure industry/amusement arcade.
* Tenacious with good time management skills.
* Ability to prioritize workload.
* Strong IT skills (MS Office, Excel).
* Able to motivate staff.
* Cash handling experience.
* Excellent communication skills.
* Self-directed with a high degree of self-motivation.
* High attention to detail.
* Fully flexible with working hours including weekends.
* Public-facing experience.
* ONC/HNC in a related subject (e.g., business studies) (Desirable).
* Some Health & Safety knowledge (Desirable).
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