The Company The Forensic Access Group (incorporating Forensic Access, IntaForensics, Alecto Forensics, Analytical Services International and Forensic Testing Services) is a leading provider of forensic science services to the Criminal Justice System. We are an ambitious group of companies and we would like to invite the very best candidates to join us on our journey. The Location Wantage, South Oxfordshire or Nuneaton, Warwickshire. There will be times where you need to travel between all sites depending on business need. The Role To provide IT Support to the Group, across all locations within the Group. Ideally we are looking for someone on a full-time basis, 37.5 hours per week Monday to Friday, but flexibility is required depending on business need. Key Responsibilities Tend to the IT Support desk, acting as first line support IT Hardware installation & configuration Server & network equipment configuration and administration Update & manage anti-virus, security and software patching products installation and configuration of printers Ability to provide advice & guidance to users ensuring policies & procedures are adhered to Troubleshot, diagnose and resolve PC & sever faults Support for MS Office Applications & Windows General IT support for the business Knowledge/Experience/Skills Microsoft Windows 11 Professional installation and configuration (Essential) Microsoft Server 2012/2016/2019 (Essential) Microsoft Office 365 / Azure (Essential) User administration Exchange Online (preferred) Dynamics365 (preferred) Microsoft Active Directory (Essential) User account administration Group Policy setup and troubleshooting Application support A basic understanding of LAN and WAN technologies including, TCP/IP, DHCP, DNS, CP Addressing, VPN, switching routing, wired and wireless access Virtualisation (Hyper-V / VMware / Proxmox) Procedure and documentation development Excellent analytic and trouble shooting skills, with a logical approach to problem solving Person Specification Unimpeachable integrity Excellent verbal and written communication skills Takes personal responsibility to achieve objectives set Displays a willingness to learn Time management skills regarding case load, with the ability to work to deadlines Customer focused Works well in a team Builds and maintains effective relationships, with their team and colleagues across the Group Is able to ask for help when unsure Honest, encourages openness and transparency; demonstrates highest levels of integrity Flexible with working hours when the time is needed Pro-active and displays a ‘can do’ attitude Self-starter who is able to identify issues both pro-actively and reactively and offer credible solutions Company Benefits: The company supports and encourages individuals to grow and develop with their career whilst balancing work and life, truly accommodating with life outside of the business. We are an ambitious, growing group of companies, but we maintain a small company culture. Every team member is valued, with each individual having access to all levels of management, including the CEO who is onsite regularly. Company pension Healthcare benefit including employee assist program and 24-hour GP line Life insurance 3x salary Free on-site parking Employee recognition/long service awards Employee referral scheme Regular social events What Happens Next We are all about our people, following an initial successful application, those progressing to interview will have the opportunity to come into our offices, meet with the team and a tour of our training unit. Individuals are the key to our success. We want to ensure that you are excited to be joining us, as we are for you to be joining us Please note: Due to the nature of the role and our work, applicants will be required to be DBS checked, and able to pass a SC/NVVP3 security clearance check. To gain this level of security clearance you must have been resident in the UK for a continuous period of 5 years.