Reports to: Franchise Owner / Registered Care Manager Summary of position: Responsible for all aspects of the recruitment process within the office Monday to Friday between 08.30 hrs–16.30 hrs. Purpose of role To make sure there are enough staff with the right skills, knowledge and understanding to meet the needs of the business. Compassionate, competent staff are key to providing safe, high quality homecare services that respond to our customers’ needs and preferences. This important role is directly accountable to the Registered Manager. Key responsibilities Work with the franchise owner and registered manager to develop and implement a recruitment strategy, manage the recruitment processes and recruiting the right staff with the right skills to meet the immediate and future needs of the care business. To develop and implement a training strategy and programme so that all staff are suitably trained and qualified to meet the needs of the customers enbling each customer to receive the care and support they need to lead dignified, fulfilling lives as far as they are able Contribute to business success by helping to meet national care standards and legal requirements Duties Recruitment: Promote anti-discriminatory practice in recruitment, selection and the implementation of all HR policies and procedures Manage and implement recruitment plans/strategies. Identify advertising opportunities with the franchise owner and registered manager. Be active and visual in the local community, organise career/recruitment shows. Build effective working relationships with local recruitment providers and stakeholders e.g. online recruitment channels. Regularly post adverts for care assistants and other staff as required by the business on social media and other platforms available. Monitor and evaluate recruitment campaigns and staff turnover and keeping the NMDS-SC current and up to date with data regarding staff and training. Arrange interviews and send relevant correspondence. Send out for references and verify references once they are received. Arrange and apply for DBS’s for new staff, check and verify their identification. Manage the staff’s personnel files including setting up files for new staff, ensuring that they have all the current and up to date information that is required, that the files follow the Bluebird Care file layout, update personnel information as required and old information archived in accordance with policy and procedure. Implementing systems to ensure that information is proactively sourced prior to being out of date. Maintain accurate and up to date records relating to recruitment matters Keep own practice and knowledge of recruitment procedures and legal requirements up to date through research, meetings and attending courses. Ensuring that recruitment KPI’s are updated on a monthly basis and the information is accurately reported to the registered manager and franchise owner. Training: Plan, prepare and deliver induction and other necessary training for care assistants, supervisors and coordinators. Draw upon a range of methods to support staff to learn about best care practice, to keep their skills and knowledge up to date and to continue their professional development e.g. eLearning, classroom based training, on the job practice etc. Arrange training for staff to attend, eLearning in the office or at home or classroom based training, liase with co-ordinator and staff to ensure they are aware of their training courses. Source additional training that will enhance staff’s skills and knowledge, free or paid for staff to attend, book and ensure staff attend. Provide KPI reports to the registered manager and franchise owner. Make sure learning methods are cost effective and make improvements where necessary. Build positive working relationships with staff and other professionals in the field of health and social care Maintain accurate and up to date records relating to training and development, ensuring that staff’s training files are up to date, The Grey Matter data and NMDS-SC is up current and up to date. Keep own practice and knowledge relevant through research, meetings and attending courses Be prepared to work flexibly as part of the Bluebird Care team This list is not exhaustive and from time to time you may be required to undertake additional duties. Essential criteria Personal attributes Caring and compassionate towards people in need of care and support and those providing these services Strong commitment to anti-discriminatory care and HR practice Self-motivated, enthusiastic and keen to learn. Willing to seek guidance when needed and follow instructions Excellent time keeper and reliable Professional, smart appearance Knowledge and skills Excellent spoken and written communication skills including computer literacy. Attention to detail and accuracy Understanding of good customer service and how to identify those who display good customer service skills Experience of staff recruitment, selection and retention. Proven ability to assess skills and behaviours and to manage performance matters Knowledge of legal responsibilities and good practice in relation to recruitment and HR matters Ability to work as part of a team and to lead others Understanding of systems to maintain confidentiality in relation to customers, staff and the business Ability to prioritise workload, work under pressure and meet deadlines Confidence to manage business relationships at a senior level and to influence other key stakeholders Ability and willingness to follow Bluebird Care’s policies, procedures and instructions Additional requirements Willingness to work flexibly and to keep knowledge and skills up to date You will need to obtain a satisfactory criminal records check and evidence that your name is not listed as barred from working with vulnerable people Full drivers licence with no more than 6 points, Class 1 business insurance and a current MOT (if using own car for business purposes) Desirable criteria Diploma in people management or other relevant recruitment qualification Experience of providing recruitment and HR support in a social care setting Understanding of local recruitment market Commitments People: Respect and understanding We build and sustain relationships through openness and honesty We are committed to providing anti-discriminatory care which is centred on the individual needs of our customers We will act with integrity committed to the rights of our customers, including their rights to privacy, dignity and independence We will treat people fairly, respecting their views and opinions We will be open about our development needs and opportunities to grow our capabilities We appreciate and recognise our colleagues’ commitment and success We will ensure we have regular 1:1’s with our line managers completing all necessary paperwork We will act as a mentor if required to support new members of our team We understand the professional boundaries of our role and clear about our responsibilities and relationship we should have with our customers Performance: Customer We will put our customer’s interests at the heart of all we do to ensure they experience the service they expect We will contribute to a culture where doing the right thing by the customer is key We are accountable and deliver on the promises we make We will deliver quality customer interactions every time and adhere to the professional appearance and courtesy standards We understand the need for change We will communicate clearly and concisely, tailoring the content and style for our customers to promote free flowing conversation Passion: Care and compassion We will listen, ask questions and seek to understand how we can help and support our customers, their families and representatives, our colleagues and other professionals We will set high standards of professional conduct and encourage others to do the same We are self-aware and we have a positive impact on customers and colleagues We will control any unconscious prejudice We will do the right thing, treating customers and colleagues fairly Pride: Energy and pace We will use our own initiative, working alone or as part of a team We will be tenacious and maintain focus during times of change and uncertainty We will take care of ourselves maintaining high levels of energy and enthusiasm We will participate in team based meetings and continuous improvement activity with our customers’ central to all our thinking We will recover quickly from setbacks We will remain positive and enthusiastic in challenging situations maintaining high levels of customer care and standards of conduct We will demonstrate a ‘can do’ approach