Join Our Client as a Customer Service Administrator! 🌟
Are you an enthusiastic and forward-thinking individual looking for an exciting opportunity in the manufacturing sector? We are seeking 2 Customer Service Administrators to join our client's friendly team on a temporary basis for 6 months. If you're ready to provide exceptional customer support, we want to hear from you!
Position Details:
Contract Type: Temporary (6 months)
Hourly Rate: £13.00ph paid on a weekly basis through OA
Working Pattern: Full Time hours
Official office hours: 9-5 Monday to Thursday, 9-2 on Fridays
Flexitime available to ensure customer service coverage
Some weekend cover (max 4 hrs) on a rota basis
The customser service line operates from 9:30 to 4:30 Monday to Thursday and 9:30 to 1:30 on Fridays. Weekend cover helps manage priority communications and keep customers satisfied
Location: Dog-friendly office in Gosforth - free parking onsite and accessible via public transportRole Overview:
As a Customer Service Administrator, you will be the first point of contact for customers, offering advice and aftersales support for products. Your responsibilities will include:
Handling e-commerce customer communications via email and phone
Liaising with our fulfilment warehouse to ensure smooth order transitions
Recording all communications, returns, and stock movements
Processing credits and identifying sales opportunities
Spotting trends in customer feedback a...