LRG is one of the largest multi-faceted property companies inthe UK. Our brands include Leaders, Romans, Boyer, Gibbs-Gillespie, Moginie James, Portico, Scott Fraser, Stirling Ackroyd, The Acorn Group, And Co, Revolution, Dunlop Heywood, Mortgage Scout, Bode Insurance Solutions, Glide and Hoses Rhodes, Dickson. All of which are supported by a centralised specialistteam.
Ourteams are experienced in their industries and local areas, providing amarket-leading service and advice to a huge variety of customers across thecountry. Many of our brands are regularly recognised with awards for the workthey do.
Our brands have been operational for over 30 years and through acombination of acquisition and organic growth, we are continuing to grow allareas of our business and, we are not done yet!
Job Title: Process and Implementation Advisor
Location: Fully Remote
Brand: Leaders Romans Group
Salary: Competitive Salary Package
Hours: Monday to Friday 9am to 6pm
About Leaders Romans Group:
LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 200 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.
Job Summary and key responsibilities
Key Responsibilities:
* Provide key support to Process and Implementation team to enable the team to complete a number of key projects for the business. This can be done by;
* Help Desk – managing tickets, covering basic requests, chasing responses, and reporting of stats, overseeing ticket response times ensuring P&I satisfy SLA and serve the needs of the branches
* Help Desk – help identify problem system or procedural issues, areas or staff requiring additional support and highlight any procedural or policy updates, amendments, queries, or discrepancies
* Monitor Help Desk activity follow a release of procedural change or new system / database enhancement or process trial
* Managing queries for external sites such as DocuSign and Hive etc assisting with user queries and documentation, acquisition set up and housekeeping
* Assist with the management of New Starters and Leavers reports, setting up and closing off database access
* Bespoke data projects. Preparing spreadsheets for release (collating, slicers, pivot tables etc)
* Display and follow good company practices and policies at all times.
* Assisting with the management and release of company email notifications and bulletins as well as external releases via the Portals
* Assist in the updating of portals to ensure wording is consistent with printed documentation but also matches the functionality of the portal
* Assist Process Managers and Procedural Managers with general administration tasks and projects as and when required in order to assist them in completing key business projects.
What are we looking for:
* Lettings or Property Management experience
* Good IT Skills including good knowledge of Word and Excel
* Good creative writing skills with great attention to detail
* Knowledge of PropCo advantageous but not essential
* NFOPP Qualifications preferred but not essential
* A natural communicator, able to build strong relationships, with experience in working with multi-functional teams
* Enthusiastic, proactive, and adaptable individual able to deal with a diverse and demanding workload
* Have good organisation skills and the ability to prioritise tasks with excellent time management
* Ability to manage own time and work remotely in busy and complex role
What we can offer you:
* Proven track record for career growth and advancement within the company
* Market leading training and ongoing professional development
* Supportive and collaborative team environment
Benefits:
* Competitive Salary Package
* Quarterly and yearly awards
* Salary sacrifice pension scheme
* Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year
Leaders Romans Group are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
Leaders Romans Group does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.