Are you an experienced Collections Specialist looking to join a fast-growing global Fintech business? This London-based company is seeking a proactive and results-driven professional to manage collections, support customers, and drive process improvements.
Client Details
With career progression opportunities, supportive work culture, and a competitive benefits package, this is an excellent chance to advance your career in a dynamic, tech-driven environment.
Description
* Providing first-class customer service relating to resolving any non/under-paying customers
* Managing cases of high value accounts in arrears across a range of circumstances
* Dealing with high-volumes of outbound and inbound calls, creating bespoke letter and email content with high levels of care, awareness and accuracy
* Building positive relationships with their merchants in order to achieve positive outcomes
* Negotiate, implement and execute positive solutions with the Merchants' circumstances in mind, while balancing the best interests of the business
* Work with a wide range of teams within the company to understand, strategise and implement the most appropriate course of action for each account
* Working closely with Team Leaders and Collections & Recoveries Management to help review and develop the wider recovery strategies
Profile
* 3+ years experience within Credit Control/Collections/Debt Recovery
* Highly reliable, organised and adaptable
* Strong communication and negotiation skills
* Excellent attention to detail
* Team-player mindset
* Entrepreneurial attitude with a strong work ethic
* Good working knowledge of insolvency
* Experience with legal escalation in late arrears
Job Offer
* Excellent discretionary bonus scheme - up to £10,000 per annum split over quarterly payments in line with performance
* Hybrid working option once probation is passed
* Free, on-site gym
* Stock options
* EAP with health assured
* Deliveroo allowance if working late in the office
* Enhanced maternity and paternity leave
* Modern and sophisticated office space in central London
* Private medical insurance via vitality
* Subsidised lunch via Feedr
* Opportunity to work for an award-winning Fintech
* Monthly socials & team activities
#J-18808-Ljbffr