Job Description
Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints. Our solutions help combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations leveraging low-, medium-, and high-energy X-ray technology to address each customers unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction.
Office based role with planned UK & overseas travel as and when required.
Role Overview:We are seeking a dedicated EMEA Field Service Coordinator to manage the day-to-day coordination of our field service team. This role involves ensuring timely action on daily activities and consistent handling of customer requests. Key tasks include engineer job allocation, planned maintenance, customer quotes, Call Centre Activity, and other service-related activities.Responsibilities:
* Daily ERP tasks including field service allocation, booking planned maintenance, issuing service quotations, and raising new service orders.
* Coordinate new installations (non-project related) in EMEA service, ensuring end-to-end support from new Sales booking to customer invoicing/handover to Service delivery.
* Support information flow from external out-of-hours call centre, including handover from overnight shift.
* Regular communication with key service stakeholders to ensure a consistent approach across EMEA.
* Liaise with overseas distributors on ad-hoc and planned works, create purchase orders for their support, and ensure timely completion of paperwork.
* Chase down open quote opportunities and enter bookings into D365.
* Post service orders in a timely manner to ensure costs and inventory are consumed where relevant.
* Ensure all field service jobs are closed and paperwork completed in the ERP, including posting off service orders to their correct cost & inventory locations.
* Drive all service transactions through the ERP database for tracking, including raising new service orders, inventory, and RMA processing.
* Cover service coordinator tasks during absence/sickness.
* Maintain service KPIs in line with targets set by service management.
* Generate and provide reports to senior management as required.
* Actively support a culture of continuous development.
* Support service management with initiatives and any other requirements set by senior management.
Candidate Requirements:
* ERP Knowledge Navision preferable.
* Proficient in Microsoft Word suite.
* Experience in field service coordination preferable.
* Ability to prioritize job tasks.
* Team player.
* Experience working in a busy and changeable task-driven environment.
* Adaptable to cope with customer escalations.
* Navision experience desirable.
* Proven experience in a similar role essential.
Benefits:
* 25 days of holidays plus bank holidays, increasing up to 29 days after 10 years of service.
* Life insurance entitlement from the first working day, four times your basic salary.
* 2 days paid charity work for your nominated charity.
* Birthday off.
* Pension scheme.
* Cycle to work scheme.
* Enhanced maternity and paternity pay.
* Healthcare cash plan.
* Eden Red discounts.
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