Our Sheffield based client is looking to recruit a Legal Collector to join their busy and growing team based on site (possible hybrid after probation).
Key tasks include:
1. Negotiate commitments to resolve overdue accounts.
2. Monitor arrangements and commitments to ensure timely resolution.
3. Manage a case management diary system to take appropriate follow up action.
4. Review pre-legal debts to ensure suitability and readiness for legal proceedings.
5. Initiate county court legal actions for debt recovery and progress to judgement and enforcement through our in-house case management system.
6. Work with courts, enforcement agencies and other suppliers to ensure high standards of service are maintained at all times.
7. Review and rectify cases that have failed the automated legal process.
8. Make and receive collection telephone calls whilst maintaining a professional telephone manner.
9. Be a good team worker, but also be comfortable working alone.
10. Have an ability to work accurately and to a high quality.
11. Be a person of integrity and good conduct as required.
12. Have a strong and reliable work ethic.
Skills and Experience:
1. Good IT skills - able to adapt and use new systems.
2. Problem solving skills - able to look for solutions and agree these with customers.
3. Confidence in making and receiving telephone calls.
4. A willingness to learn.
5. Clear communication capabilities - both written and verbal.
6. A minimum of 12 months experience in an admin role.
7. The ability to work to targets - earning more based on success.
8. Confidence to deal with a variety of people in different situations.
Mon to Fri 37.5 hours, basic salary + monthly bonus. DBS and CCJ check will be required from the successful candidates.
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