Data Integrity Team Leader (37 hours per week, Permanent) Location: Contractual base in Salvus House, Durham / Pearl House, Peterborough with hybrid working opportunitie s Salary: £ 32,661- £39,194 (excluding April pay award) plus a discretionary bonus potential of up to 8% of annual salary Job Level: C We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview. ABOUT US Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We’re dedicated to helping businesses lower water use, be more water efficient and reduce costs – all which helped us earn Water Retailer of the Year 2021 and again in 2023. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society. The culture at Wave is like nowhere else. We’re committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Our people are at the centre of everything we do. Joining us means you’d be part of a team of over 300 people working flexibly across two UK based offices. You’ll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back. WHAT’S IN IT FOR YOU? Wealth · Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave · Bonus potential · Perkbox membership with a vast range of perks - high street savings (fashion retailers, supermarkets and restaurants), discounted cinema tickets, travel and holiday discounts and online fitness classes · Income protection scheme · Personal accident insurance · 4x salary life assurance · Free onsite parking Time off · 24 days holiday rising to 26 (plus bank holidays) · A day off for your birthday · Half a day on Christmas Eve and New Year’s Eve · The option to buy holidays · 1 day paid volunteering Wellbeing · Hybrid/Flexible working · Healthcare cash back scheme · Cycle to work scheme · Annual conference and Christmas party · 24/7 Employee Assistance Programme · Free flu shots Family Friendly · Enhanced maternity and paternity pay · Enhanced shared parental and adoption leave · We care about you as an employee and have a range of resources available to both you and your family THE ROLE IN A NUTSHELL The Data Integrity Team Leader is part of the Operations Directorate who are collectively responsible for the core customer elements ensuring complete, accurate and timely accounts. The Data Integrity team are responsible for ensuring any mismatches within data across the business are resolved as quickly as possible to a high-quality standard. Our mantra is Right First Time and Customer Focused. This role will lead a number of technical team members who identify, investigate and fix errors on a large scale across a number of systems. The team is responsible for delivering data improvement projects, ensuring that projects are worked through to completion and the expected improvements are delivered. The team and leader are also expected to work across the Operations directorate to share skills and tools which can enhance speed, efficiency and quality of throughput. The role holder will be experienced in managing large volumes of data, prioritising and organising team members according to skill levels, delivering business improvements and working closing with our data and technical teams to deliver the most cost efficient and sustainable business solution. This will require good stakeholder engagement, communication skills, project management, data analysis, problem solving and creative solution concepts. The ability to be flexible and agile is important as new and emerging changes and priorities come to light. WHAT WILL YOUR TYPICAL DAY LOOK LIKE? You’ll be working directly with your team and other teams across Wave on new issues identified, investigating existing issues, gaps, root causes and defining potential solutions and fixes. You’ll be engage in cross business changes and new projects to ensure we are business ready for those changes, defining and carrying forward into risks and opportunities. You’ll also be working directly with your team members to use their skills and experience to provide tools and solutions across the Operations directorate and wider Wave teams, which will drive quicker resolution to known and new challenges. You will also be using your stakeholder communication, data analytics and solution management skills to drive business improvements. WHAT DO WE NEED FROM YOU? Job Specific/Technical · Understanding of the impact on data quality and its influence on the business. · Good understanding of database structures and core concepts, e.g., back-end tables and relationships, data extraction and amendments. · Experience in team management, including coaching, development, and managing multiple ongoing initiatives with prioritisation of workloads. · Experienced in communicating with people at all levels of seniority and technical expertise. Computer Skills · Advanced Excel and knowledge of SQL. Personal Attributes · Good time management, prioritisation, and organisational skills with the ability to handle multiple tasks. · Attention to detail and ability to organise self and team. · Excellent written and verbal communication skills, with the ability to create clear, concise documentation and processes. · Strong analytical and problem-solving skills, able to liaise and communicate with technical and non-technical colleagues. · Able to manage team members to deliver business-wide benefits, demonstrating resilience, flexibility, and agility. · Able to handle and champion change within teams. Education/Qualifications · Minimum of 5 GCSEs or equivalent and/or high level of appropriate relevant experience. Experience · Managing large volumes of data and delivering business improvements. · Experience with data warehouses and/or MI systems Please refer to the essential criteria in the job description as this is what you will be shortlisted against. Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people, we would love to hear from you. BE YOURSELF – OUR DIFFERENCES MAKE US STRONGER Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause, neurodiversity, or any other reason, please do let us know by contacting Recruitmentwave-utilities.co.uk. Please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter. Closing date: 4pm on 11 April Wave processes your data in line with data protection laws. 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